Kial Muir

Experience

• 

  Heritage Hotel Queenstown

  Jun 2007 - Dec 2007

  Food and Beverage Attendant

  House Bar, Banquets, Restaurants, Room Service, Mini-bar,

• 

  Bayview Chateau Tongariro

  Jul 2008 - Dec 2008

  Rooms Divison Trainee

  Roles including: porter services, housekeeping, reservations and receptionist.

• 

  Brentwood Hotel Wellington

  Jul 2011 - Feb 2014

  Organising all events and conferences being held within the hotel, outsourcing of equipment, organising catering, equipment and all timing aspects associated with the event. Inputting of data into an event management operating system and a research development tool based in New Zealand. Managing the sales office systems & processes on a daily basis while supporting the Sales Executive in the fulfillment of the sales function. Identifying sports and special events that will bring competitors, officials and supporters to Wellington. Assisting in the development and upkeep of promotional and advertising tools for the hotel. Organizing the daily running of the restaurant including all catering for guests and event delegates. Staff management including role delegation, cash handling, completing cash ups for each running shift. Catering for people with disabilities and special needs within the hotel.

  • Events and Conference Coordinator

    Jul 2011 - Feb 2014

  • Sales Coordinator

    Aug 2012 - Feb 2013

  • Restaurant Supervisor

    Jul 2011 - Jan 2012
• 

  TSB New Zealand

  Jul 2014 - Jun 2018

  Collate, maintain and monitor reporting across all aspects of Sales and Distribution. This includes Weekly, Monthly and Yearly reports and also reports covering various initiative activities. Maintain and monitoring risk/ compliance reporting, ensuring critical deadlines are met and achieved. Provide clerical and administrative support to the Operations Manger and National Business Unit Team. To assist in collating and reporting on branch and individual performance outcomes accurately and within acceptable time frames. Maintain programme/ projects status and prioritisation register. Manage internal communications as requested. Front line foreign cash handling, buying and selling - Teller and Customer Services.I also helped work on a project within the bank in switching foreign currency accounts from one provider to another ensuring customers being brought to the new provider were 100% AML compliant. Front line branch banking - Tellers and Customer Services.

  • Business Analyst

    Apr 2016 - Jun 2018

  • Operations Administrator

    Feb 2015 - Apr 2016

  • Foreign Exchange Customer Service Representative

    Oct 2014 - Feb 2015

  • Customer Service Representative

    Jul 2014 - Oct 2014
• 

  Pacific International Hotel Management School, New Plymouth, New Zealand

  Jun 2018 - Dec 2023

  International Systems Support Specialist

  Canvas Learning Management System Administrator - development and design of course templates, enrolment of students.Current lecturer or Computing for 1st Year students under the Bachelor of Applied Hospitality and Tourism Management course.

• 

  TSB New Zealand

  Mar 2024 - now

  • Lending Support Specialist

    Sept 2024 - now

  • Customer Support Specialist

    Mar 2024 - Sept 2024