Jerald J.

Experience

• 

  Honolulu Board of Water Supply

  Apr 2019 - Feb 2020

  Professional Trainee 1

  Assist upper level staff with programming VoIP Phone, maintaining serverdocumentation, installation of data center equipment, programming of wireless accesspoints, reset passwords for voicemail and remote access accounts.Primary point of contact for several IT infrastructure projects and requestsMaintain inventory records of network equipment such as routers, switches, servers, andEthernet cables.Visit remote sites to install and or replace equipment.Ensure that network and data center systems are running optimally. Show less

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  Science Application International Corporation

  Mar 2020 - Aug 2020

  Service Desk Analyst

  Assisted Army Pacific users over telephone and email for NIPR and SIPR issuesWorked with users to diagnose, troubleshoot, and educated users on Windows, network connectivity and account issuesActively seek solutions to address technical issues before escalating to the next tierMade sure internal knowledge reference pages were updated with new solutionsPerformed weekly QA survey to ensure a consistent and high quality level of support was given by all analyst

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  Pearl Harbor Naval Shipyard & IMF

  Aug 2020 - Jun 2021

  IT Specialist Mid

  Created maps for 30 building to show the location of each network cabinetCreated rack diagrams for each network closet to accurately reflect the location of each network switches, uninterruptible power supplies, network patch panels, and other devices within the server rackAnalyze project requirements and communicate with stakeholders and cross departments to accomplish tasksWork closely with network engineers to troubleshoot both layer 1 and 2 network connectivity issuesPerform ethernet/fiber tracing and patching to establish network connectivityRemove and install network equipment Show less

• 

  US Army Corps of Engineers

  Jul 2021 - now

  Support the Engineering and Construction Division to balance workload volume and type against available resourcesEnsure that appropriate management controls are in place to achieve quality products, milestones, and keep budgeting estimates updatedModify and develop new standard operating procedures to streamline efficiencyData Analysis of historic data to make projections for the futureTrain technical leads, design managers, and department leaders on how to use the new in house systemProvide weekly updates to higher level management on progress of new system Show less

  • Workload Manager

    Jul 2022 - now

  • Senior Personal Computer Technician

    Jul 2021 - Jul 2022