Gurpreet Jaura

Experience

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  Researchwire Knowledge Solutions

  Jan 2013 - May 2013

  Internship Trainee

  • Getting acquainted with the terms and laws related to the Intellectual Property field and Patent Invalidation Systems• The work comprised of three sections, namely: Patent Invalidation Search, Patentability Search, and State of the Art Search• Providing support to the clients with the technical details

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  Sutherland Global Services

  Feb 2015 - Aug 2015

  Technical Consultant

  • Provide technical support over the phone for service related issues• Act as a back-up resolution specialist, taking supervisor calls, support regular agents over internal chat• Help new agents with their calls and walk them through company's tools and processes

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  Deol Road Carrier Ltd.

  Aug 2015 - Oct 2021

  • Create and administer daily routing and truck schedules• Ensuring compliance with all Company policies and Ministry of Transportation and DOT safety procedures• Oversee the setting of transportation service rates and monitor revenue• Monitor company's or department's performance, prepare reports for senior management, and plan for changes to schedules and policies• Provide ongoing performance management to all Transportation Team Members including performance reviews and progressive discipline• Completing paperwork such as: evaluations, accident/injury logs, and other reports and records• Assisting in the payroll process of drivers• Interact with customers to ensure existing and emerging customer needs are understood Show less

  • Operations Supervisor

    Jan 2018 - Oct 2021

  • Logistics Coordinator

    Aug 2015 - Dec 2017
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  Penske Logistics

  Oct 2021 - now

  Senior Operations Supervisor

  • Provide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities including driver deliveries, loading/unloading of trailers, and customer service operations in a manner consistent with company services and cost objectives• Interview hourly associates and provide recommendations for hire• Monitor attendance, productivity, and other performance standards and provide coaching and counseling to associates• Motivate and engage associates by focusing on team accomplishments and recognition• Responsible for making corrective action and disciplinary decisions up to written warning level. • Conduct team meetings• Evaluate and recommend changes in preferred work methods to increase productivity of dispatch operations• Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution• Ensure compliance with financial policies & procedures such as tracking MPG, returns, damages, etc.• Understand the relationship between decision-making and profitability• Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets• Ensure day-to-day management and associate activities are aligned with the location safety strategy• Provide associates with communication, training, feedback, and direction to ensure safe performance• Ensure compliance with all applicable regulatory agencies and company policies and procedures• Understand the location-specific customer goals & objectives and work to meet and exceed these expectations daily• Determine areas that could benefit from Continuous Improvement efforts• Properly plan work assignments to ensure effective use of fleet equipment• Work with Penske Truck Leasing and vendors to ensure equipment is maintained and to ensure schedule of preventative maintenance is complete Show less