Gustav Gnosspelius

Experience

• 

  Lufthansa GlobalTeleSales

  Jun 2006 - Jun 2007

  Training coordinator

  * Coordinating in-house trainings, i.e. arranging venues, trainers and participants. Trainings were either for new employees or brush ups for current employees* Managing a pool of 5 trainers. Administrating training, staffing and keeping materials up to date. Handling trainer recruitment, appraisals and salaries* Evaluating current trainings in terms of participant satisfaction and goals achieved* Completed an office-wide training needs analysis, in part resulting in a performance evaluation system developed by me Show less

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  BCD Travel

  Oct 2007 - Dec 2012

  * Planning and executing training sessions for employees in all nordic offices, with excellent results* Taking charge of team responsibilities and coaching the team by providing training, information and carrying out ad hoc projects* Developed system used for monthly team appraisals and individual performance* Making air/car/hotel reservations, visa handling for clients in a B2B-relationship with a lot of customer contact* Top performer in both number of cases handled and quality assessments Show less

  • Product Trainer and Manager

    Oct 2011 - Dec 2012

  • Trainer and Team coach

    Oct 2007 - Oct 2011
• 

  BusinessClass.se

  Apr 2011 - May 2013

  CO-Founder and Editor

  * Writing articles and guides* Moderating discussion forum* Researching and providing information to the site's users* Developing project with new ideas, tweaks, etc.* Free time project

• 

  Silvrigast.se

  May 2012 - Apr 2014

  Founder and Manager

  * Founder of online jewellery webshop* Setting up, developing and designing both framework and content* Copywriting all products* Managing day to day operations* Free time project. Sold in April 2014

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  Basware

  Dec 2012 - May 2015

  ✅ Conducted and coordinated both external and internal product and process training✅ Instructional design of elearning courses in Articulate Storyline✅ Creation of unit LMS-site in Totara✅ Completed successful company-wide intercultural customer service training project ✅ Created working competence management model✅ Assessed training needs✅ Created training documentation and videos✅ Consulting towards customers

  • Senior Training Consultant

    Apr 2014 - May 2015

  • Training consultant

    Dec 2012 - Apr 2014
• 

  Travelport Hotelzon

  May 2015 - Aug 2016

  Product Communications Manager

  ✔️ Lead knowledge base project, building system from scratch and creating content✔️ Created product learning academy✔️ Internal and external product trainings and demos

• 

  OpusCapita

  Aug 2016 - Jan 2019

  Sales enablement / Learning Manager

  ✔️ Awarded Value Ambassador as manager of team winning internal value-ambassador award, for continuous behaviour and attitude recognized by others✔️ Main target to enable sales team. Created internal and external Learning Academy for employees, partners and customers✔️ Recruited and built Learning Academy team, with highest employee satisfaction in all company (per GPTW Trust Index)✔️ Converted company’s training from webinars to combination of praised online micro-learning and on-site programs✔️ Selected and implemented a new LMS, managed creation of 250+ online lessons, several on-site workshops and learning paths Show less

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  Basware

  Feb 2019 - now

  ✔️ Awarded Winner's club multiple years for best performance✔️ Part of our largest, successful sales cases with an average total ARR of EUR 2.5 million per year✔️ Advising prospects and customers around:- Electronic invoicing, compliance and local mandates- Purchase-to-pay process (P2P) including network (invoice/order sending/receiving)- Security, architecture, integrations and privacy✔️ Enabling colleagues and wider audience in compliance topics ✔️ Responsible for our partners’ learning and enablement✔️ Developing our learning portal for partners✔️ Delivering training on our products and processes

  • Senior E-invoicing and Compliance advisor

    Oct 2024 - now

  • Principal e-Invoicing and Compliance Presales

    Oct 2022 - Sept 2024

  • Senior Technical Presales

    Nov 2019 - Sept 2022

  • Partner Enablement Manager

    Feb 2019 - Nov 2019