Marc Gaspard

Experience

• 

  Ascom

  Jan 1991 - Feb 2005

  Managing Nortel & Cisco IP telephony and network solutions Large Contact Centre implementations with ACD, IVR systems, advanced routing modules, customized reporting and IT integrations Deployment of Voice mail systems, screen based consoles, billing system and ACD applications Responsible for programming and deployment of Nortel large capacity (up to 10.000 lines) telephony system solutions

  • Network & Application Services Manager

    May 1999 - Feb 2005

  • Field Service Manager Contact Centres

    Jan 1996 - May 1999

  • Team Leader Application Services

    Jan 1993 - Jan 1996

  • Field Service Engineer

    Jan 1991 - Mar 1993
• 

  COFELY QUENTRIS

  Mar 2005 - Jan 2011

  Interactive Application Services Manager

  Management of the team and technologies such as Speech, Voice XML, 3G video, SIP, Mulimedia, Internet

• 

  Equans BeLux

  Jan 2012 - Aug 2017

  Department Manager - Interactive Applications

  As department Manager, I have been responsible of the all business development of the Interactive application activities. This goes from the setup of the Business plan, the commercial path of the solution portfolio, the deployment of the solution to the long term support.

• 

  NTT Ltd.

  Aug 2017 - Mar 2023

  Business Development Specialist Customer Experience

  I’m responsible for the business development and sales enablement of the Customer Experience solutions. This goes from internal evangelization to external client presentations and demonstrations. The focus is on Cloud Contact Center solutions with a large panel of integrations to the digital world such as IoT, Bots, AI,…The goal is to build innovative solutions using the power of the Dimension Data open solutions and software development capabilities.

• 

  NTT DATA Europe & Latam

  Mar 2023 - now

  Client Partner

  As Client Partner for Customer eXperience, I'm building new client strong relationships focusing on their business targets, providing strategic advises on technologies and services with, as primary objective, to build a long-term successful story.I'm building solutions that address my customer challenges, building compelling business cases to meet their customer’s needs and bring them positive business results.Together with NTT strong consultancy and technical teams, I'm building creative, tailored and scalable proposals offers, including use case demonstration and evidence of business results.I'm in charge to drive sales cycles with as objective to expand the customer base and generate new revenues in the CX business focusing on enterprise and mid-market.I’m working in close collaboration with the go to market and delivery organizations to ensure NTT portfolio of solution and services remains line with our customer demands and market evolutions. Show less