Joy Michelle Rosales, MSc, ITIL Practice Manager

Joy Michelle Rosales, MSc, ITIL Practice Manager

Technical Team Manager

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location of Joy Michelle Rosales, MSc, ITIL Practice ManagerHong Kong, Hong Kong SAR

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  • Timeline

  • About me

    MS in Information Management | Double-degree holder | ITIL Practice Manager | ITILv4 ®️ | ITIL4 Create, Deliver and Support | ITIL 4 Monitor, Support and Fulfil

  • Education

    • St. Scholasticas College

      1999 - 2004
      Bachelor's Degree Business Systems & Technology Management

      Activities and Societies: Double Major's Society

    • Ateneo de Manila University

      2005 - 2007
      Master of Science (MSc) Information Management
    • St. Scholasticas College

      1999 - 2004
      Bachelor's Degree Mathematics

      Activities and Societies: Double Majors Society

  • Experience

    • EMERIO SDN. BHD

      Apr 2008 - Sept 2011
      Technical Team Manager
    • CSC UKI

      Nov 2011 - Aug 2013
      Incident and Problem Manager
    • BP

      Sept 2013 - Jan 2020
      • Lead, Global Major Incident Manager

        Jul 2015 - Jan 2020
      • Analyst, Global Major Incident Manager

        Sept 2013 - Jul 2015
    • Alter Domus

      Jan 2020 - Dec 2023
      APAC Regional Incident Manager
    • Mox Bank

      Dec 2023 - now
      Incident Manager
  • Licenses & Certifications

    • ITIL Foundation Certificate in IT Service Management

      Apr 2014
    • IT Information Library Foundations Certification (ITIL)

      PeopleCert
      Oct 2022