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Joy Michelle Rosales, MSc, ITIL Practice Manager

Joy Michelle Rosales, MSc, ITIL Practice Manager

Technical Team Manager

Followers of Joy Michelle Rosales, MSc, ITIL Practice Manager703 followers
location of Joy Michelle Rosales, MSc, ITIL Practice ManagerHong Kong, Hong Kong SAR

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  • Timeline

  • About me

    MS in Information Management | Double-degree holder | ITIL Practice Manager | ITILv4 ®️ | ITIL4 Create, Deliver and Support | ITIL 4 Monitor, Support and Fulfil

  • Education

    • St. Scholasticas College

      1999 - 2004
      Bachelor's Degree Business Systems & Technology Management

      Activities and Societies: Double Major's Society

    • Ateneo de Manila University

      2005 - 2007
      Master of Science (MSc) Information Management

    • St. Scholasticas College

      1999 - 2004
      Bachelor's Degree Mathematics

      Activities and Societies: Double Majors Society

  • Experience

    • EMERIO SDN. BHD

      Apr 2008 - Sept 2011
      Technical Team Manager

    • CSC UKI

      Nov 2011 - Aug 2013
      Incident and Problem Manager

    • BP

      Sept 2013 - Jan 2020

      • Lead, Global Major Incident Manager

        Jul 2015 - Jan 2020

      • Analyst, Global Major Incident Manager

        Sept 2013 - Jul 2015

    • Alter Domus

      Jan 2020 - Dec 2023
      APAC Regional Incident Manager

    • Mox Bank

      Dec 2023 - now
      Incident Manager

  • Licenses & Certifications

    • ITIL Foundation Certificate in IT Service Management

      Apr 2014

    • IT Information Library Foundations Certification (ITIL)

      PeopleCert
      Oct 2022