Arpita Dass

Experience

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  North South University

  Sept 2005 - Apr 2006

  Teaching Assistant

  Job Responsibilities: To assist students about understanding course materials.  Help faculty for checking exam papers.

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  Bangladesh Institute of ICT in Development (BIID)

  Jun 2008 - Mar 2009

  Program Associate

  Job Responsibilities: To support and facilitate strengthening and implementation of the project activities.  Assist the project manager to provide support for the project implementation.  Facilitate and manage the implementation of the project through cooperation of various project partners.  Liaison with project stakeholders, beneficiaries including implementing partners, community members for successful implementation of the project activities. Assist the independent team/ consultants for conducting different assessment, evaluation as outlined in the project.  Support the assessment of the communication network.  Generate regular reports on project progress and brief the project manager on any gaps.  Organize and manage the capacity building, coordinate meetings and events. Ensure timely and quality implementation of the project activities and monitoring to track the achievement of overall project objectives. Carry out any other project related task as advised by the project manager. Show less

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  Citycell

  Apr 2009 - May 2011

  Executive - IN Operation

  Job Responsibilities: Prepare Monthly Prepaid Revenue Report Provide Activation Report for New Campaigns.  Configure and modify Huawei charging matrix for existing packages or design new package. Troubleshoot all services related to prepaid charging.  Subscriber Management: Generate, Provision & Activate subscribers in IN.  Provide timely solutions to day to day customer queries provided by CCD, CMU, Activation, RA.  Provide timely solutions to MKTG for smoothing their new campaign/product launch on time. Place necessary Work-Order/Change-Request to Huawei. Participate in acceptance testing of newly introduced features or design.  Ensure the fault-free operation and maximum service availability of Intelligent Network via regular proactive maintenance tasks and close network monitoring. Perform Operation and Maintenance tasks and routines according to documented procedures and processes.  Regularly maintain system and database by analyzing logs.  Regular maintenance of SMP. Maximize engineering service level to satisfy the internal customers and coordination with monitoring the external customers to optimize the work process and smooth operation. Show less

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  Banglalink

  Jun 2011 - May 2013

  IN-VAS Associate Engineer

  Job Responsibilities: Manage day to day maintenance of all IN system. Provide Level-1 Support for IN services. 24/7 On-call support for all IN related issue. Monitor systems and applications on site and remotely. Follow up, escalation of Trouble Ticket and implement solution as per vendor guideline. Perform platform and new service acceptance tests with vendor. Develop tools and monitoring scripts for IN platform using Unix Scripts. Configure Prepaid Tariff as per marketing work order. Solved subscriber problems raised by CCD within SLA time (by analyzing CAT/CFT files, Customer subscription parameters and Rating configurations). Spare management for IN platform. Regular backup check and ensure data recovery if any disaster happens. Implement change request/planned work (both software and hardware) on IN platforms using Schedule Work Announcement. Integration of all network elements connectivity (both IP and SS7) for new IN Platforms and VAS systems. Currently involved in NSN IN swap project with Ericsson CS 5.03 Show less

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  Accenture

  Jul 2013 - Nov 2014

  Bus & Sys Integration Sr. Analyst

  • Collect requirement and perform low level feasibility analysis for solution development. • Convert user requirement into solutions for product\service\campaign development. • Prepare functional design, guide UAT team & and ensure E2E deliveries for all new product\service\campaign development. • Work as a Solution\Business analyst & SPOC for commercial on product\service\campaign value chain. • Responsible for business logic alignment in all surrounding system for required product\service\campaign development. Show less

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  Huawei Technologies Bangladesh Ltd.

  Dec 2014 - Sept 2016

  Solution Manager

  • Provide Application & Software solution as per Telecom Operator’s requirement regarding BSS, CRM, Digital Service (VAS Cloud, SDP, SCG etc)• Assist existing A&S product expansion and optimization based on operator’s requirements• Product dimensioning & BoQ preparation using Unistar (Huawei internal Network Dimension tools)• Provide technical clarification of any new product of A&S based on operator’s requirement• Lead from the front as Pre-Sales personnel in Bidding and post-sales personnel in delivery phase• Ensure smooth deployment of solution & services throughout the project• Identify new opprtunity to meet operator’s growth• Lead and coordinate technical and commercial part of different RFI/RFP. And work closely to close Frame Contract Show less

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  Grameenphone Ltd

  Oct 2016 - now

  ICT Product:- Develop and maintain an overall ICT strategy & taking on the Solutions Enablement Position by GP- Responsible for ICT Portfolio Growth- Leadership on ICT Products and Services- Budgeting and Forecasting for ICT Products and Services- ICT Stakeholders and Ecosystem Engagements- Ensuring best in class ICT product E2E Service value chain [Own & Partnership] across NationICT Pre-Sales- Understand Technical and business requirements and work with sales teams to win ICT business deals from leading corporate and government agencies- Drive and manage the entire presales cycle – from identifying the key customer requirements and building a competitive value proposition to negotiating through close- Play a proactive role in demand generation, lead identification through environment scanning and provide market intelligence data to sales teams- Liaise with Product Managers/Developers to sharpen the product development roadmap- Provide thought leadership and differentiators in offerings to uniquely position Grameenphone’s ICT solutions- Help the presales team in resulting meaningful customer interactions, carry out research to stay ahead of their particular area of expertise – including understanding the current & future market, product and competitor landscape Show less The primary responsibility of this role is to lead a team to enable ICT business deals within Enterprise Business domain by ensuring effective customer value chain analytics, pre-sales engagement, proposition design (based on available Product& Solution portfolio) and commercial proposal placement. Key performance is measured upon successful closure of all ICT deals and ensuring revenue growth from ICT portfolio.Key Responsibilities• Understand Technical and business requirements and work with sales teams to win ICT business deals from leading corporate and government agencies• Drive and manage the entire presales cycle – from identifying the key customer requirements and building a competitive value proposition to negotiating through close• Play a proactive role in demand generation, lead identification through environment scanning and provide market intelligence data to sales teams• Make solution presentations, documents and product demonstrations highlighting the core value proposition of the product/solutions• Liaise with Product Managers/Developers to sharpen the product development road map• Provide thought leadership in offerings to uniquely position Grameenphone’s ICT solutions• Help the presales team in resulting meaningful customer interactions, carry out research to stay ahead of their particular area of expertise – including understanding the current & future market, product and competitor landscape• Planning of ICT sales strategies, the positioning in contrast to the competitors and the demonstration of the same to the end customers• Ensure daily/weekly/monthly reporting related to ICT Services deal within the Enterprise Business domain from team Show less • Develop & manage the BSS Domain Architecture for certain segments of prepaid customer & End to End visibility of overall IT stack for this segments• Collaborative activity with suppliers to ensure the smooth operation, capacity up graduation, new features enhancement, product roadmap as per business ambition.• Design & development of system architecture, planning & monitoring of day to day operations• Documentation of the current domain, including the business process interaction• Roadmap for the system capabilities, aligned with the business and technology strategy• Develop, Establish and Operational IT (mainly BSS) Domain Governance and Performance• Define the principles to guide solution decisions for the project• Design and Lead implementation of system change and projects• Defining domain principles relating to the overall IT and enterprise principles• Implement domain support of non-functional requirements such as performance, security• Regular system assessment & recommendation for upcoming changes• Technology readiness for business transformation projects• Support Head of business for governance and enterprise wide programs• Ensure faster time to market for any kind of business requirements • Manage & designing of contact center solutions, recharge platform, e-commerce , mobile app, SIM distribution management system etc Show less

  • Head of ICT Product & Pre-Sales

    Oct 2021 - now

  • Head of Pre-Sales

    Jun 2019 - Sept 2021

  • Lead Specialist, Technology Services Head, skitto

    Oct 2016 - Jun 2019