Mariana Koutoudjian

Experience

• 

  Castro Feijoo Propiedades

  Jan 1997 - Jan 2003

  Administrative clerk

  As an admin clerk I administrated lease contract, their payments and archived all paperwork pertaining to the properties. I was receptionist and minded the phones. I also prepared & digitized the property descriptions for the sales team. I was overall support for the sales team, the agency's owners and customers.

• 

  Teleperformance

  Dec 2003 - Jul 2004

  In charge of project productivity. Claim control (billable hours and exceptions), verification of project status. Interlock with Project Managers. Customer Service Rep. for Motorola U.S.A. (English support)

  • Project Controller

    Mar 2004 - Jul 2004

  • Technical Support Agent

    Dec 2003 - Feb 2004
• 

  IBM Global Services

  Aug 2004 - May 2008

  Management of team of 49 direct reports providing IAM (logical access) services over UNIX, INTEL, RACF, AS/400, Stratus & Lótus Notes; including career development and performance evaluation.Service coordination; liason with local and Sending Location Delivery Project Executives and Service Delivery Managers interlock with customer; re-ingeneering of processes, service level improvement; performance management. Operating System logical access and security operations over UNIX (AIX, LINUX, AFS) and INTEL (Windows, OS/2) platforms for international customer.

  • Identity and Access Management Team Leader

    Sept 2006 - May 2008

  • Identity and Access Management Team Coordinator

    Aug 2004 - Sept 2006
• 

  IBM

  Oct 2008 - Aug 2021

  In charge of all staff operations for the Business Unit globally. Business Operations analysis and reporting. Financial plan development, control and forecast for different countries. Interaction with Finance, HR and other business units.Interlock with all areas of Business Unit. Management system design and implementation.Professional development plan and execution. Progress tracking. Account management back office support.Resource Management and productivity tracking. Management of 6 employees across the LA region Show less In charge of all staff operations for the Business Unit for the LA region. Business Operations analysis and reporting. Plan development, control and forecast for 9 different countries. Interaction with Finance, HR and other business units.Interlock with all areas of Business Unit. Management system design and implementation.Professional development plan and execution. Progress tracking. Account management back office support.Communications management for LA region. Newsletters, communities, on-demand communication.Resource Management and productivity tracking. Management of 10 employees and business direction for 4 others across the region. Show less

  • Business Office Manager

    Jan 2018 - Aug 2021

  • LA Business Office Lead - Asset Management

    Apr 2012 - Dec 2017

  • Business Operations Manager

    Oct 2008 - Apr 2012
• 

  Kyndryl

  Sept 2021 - now

  Global Business Office Manager

  In charge of all staff operations for the Business Unit globally. Business Operations analysis and reporting. Advisor for leadership. Financial plan development, control and forecast for different countries. Interaction with Finance, HR and other business units.Interlock with all areas of Business Unit. Management system design and implementation.Professional development plan and execution. Progress tracking.Account management back office support. Resource Management and productivity tracking.Management of 12 employees globally Show less