Ahmad Muhsen

Experience

• 

  Orange

  Jan 2007 - Aug 2012

  Senior Data Storge & Systems Engineer

  * Storage provisioning on Clariion arrays (CX480, CX340F, CX340, CX300, CX700) and DMX arrays (DMX1000, DMX4). * Storage tools (SYM CLI, NAVI CLI), EMC Control Center, EMC SMC, Navisphere.* Storage availability and performance.* Managed SAN Fiber environment on Brocade Directors.* Host Side storage management (Solaris, AIX, Linux and Windows) and working with VERITAS Volume manager and IBM LVM.* Netbackup Administration, Planning and Creating data backup and life cycle policies.* Managing TLs and VTLs (EMC EDL and Data Domain).* Business continuity and disaster recovery* OS Support, Solaris / AIX platforms. Show less

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  Dell EMC

  Aug 2012 - now

  Enabling SME Support Team to Deliver Best-in-Market Services GloballyOperational Excellence: Leading a multinational hybrid team of 30+ Technical Support Engineers and Quality Coaches across the EMEA region within the Data Protection Unit, focusing on quality and coaching. Responsible for KPI adherence and process management for our hybrid support team.Daily Operations: Navigating obstacles, resolving technical escalations, and facilitating cross-team collaborations to enhance customer satisfaction and optimize workload distribution.Tools and Features: Acting as a stakeholder in the development and adoption of new tools and features. Serving as the point of contact for feedback and enhancement requests to drive continuous improvement.Programs and Initiatives: Leading new programs focused on support layout and resource alignment with product design and launch phases. Spearheading initiatives to address current and anticipated challenges.Development and Upskilling: Overseeing the development planning for Support Engineers, including training enrollment and certification. Responsible for onboarding new engineers and conducting skill gap analyses to facilitate targeted training.Wellbeing and Support: Fostering a healthy remote support environment in the EMEA region through conflict resolution and promoting team unity. Bridging gaps between Technical Support Engineers and management to enhance communication and collaboration. Show less

  • EMEA Quality Lead, Senior Principle Engineer

    Mar 2020 - now

  • Senior Advisor

    Oct 2017 - Mar 2020

  • Technical Support Engineer - Tech Lead

    Aug 2012 - Oct 2017