Becky Rodd

Experience

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  Diffusion

  Nov 2008 - Sept 2010

  Heating Sales & Spares Coordinator

  - Creating quotes for prospective customer orders using Excel- Processing sales orders and despatch notes using Sage Line 100- Client support throughout the quotation, sales and ordering process- Maintaining client database and chasing outstanding quotations- Production and dispatch of invoices- Dealing with customer queries and complaints via email and telephone- Handling incoming customer sales and giving product advice

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  Livingston UK

  Sept 2010 - Jul 2012

  Customer Services

  - Liaising with clients to confirm delivery and arrange any necessary hire extensions or equipment collections- Dealing with customer complaints and resolving issues with faulty equipment- Intermediary between customers and fault resolution team- Production and issue of invoices and credit notes and dealing with any relevant queries- Account Manager for Babcock and Aeroflex including invoice reconciliation, complaints and general account maintenance- Reception duties- Support sales tam during the sales process to all clients- Weekly production of customer reports to all key clients- Production of company KPI reports- Daily contact with client to negotiate extension of hire contracts- Maintaining Excel spreadsheets of corporate account performance- Updating the sales team and Senior Management on weekly sales performance of key accounts Show less

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  BridgeStreet Global Hospitality

  Jul 2012 - Aug 2015

  Supply Chain Management Specialist

  - Sourcing new properties for the BridgeStreet and corporate portfolios- Liaising, negotiating and building relationships with letting agents and landlords to get the best deal on new units, renewals and rent reviews- Working closely with the finance department heads to ensure all rents are paid correctly and on time- Working closely with the operations team heads to ensure a smooth set up and run of tenancies- Creating relevant lease and financial paperwork for new units, reviews and renewals- Producing reports on weekly basis regarding the portfolio for the MD, VP and Finance Manager- Quarterly reporting for one of BridgeStreet’s clients- Updating weekly forecasts for unit acquisitions- Attending weekly Forecasting Review calls with MD and all regional General Managers- Attending weekly Revenue and Yield meeting Show less

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  Kinleigh Folkard & Hayward

  Aug 2015 - Aug 2017

  Lettings Administrator

  • To provide secretarial and administration support to the Residential Lettings team• Book valuations into the office diary; obtaining all relevant information• Arrange viewing appointments• Complete all tasks and produce paperwork in relation to valuation and instruction appointments• Register applicants in accordance with company service standards to include booking property viewings, sending property details and ensuring electronic file notes are updated• Produce all paperwork in relation to new lets, early release and terminations and ensuring deposits are correctly registered in accordance with current legislation• Prepare marketing and canvassing material• Prepare property details, listings and window display cards• Order photographs/EPC’s/window cards• Prepare advertising copy and photographs for relevant publications• Update all properties on the company website on a daily basis• Maintain all office administration systems• Preparation of month end packs, for submission to HO• Office Management• Assume responsibility for all deal related compliance to include verification of tenant ID and proof of address, booking inventories, check ins, gas and EICR inspections where applicable• Order, remove and update all board requests• Ensure a constant stock of valuation and tenant packs are readily available• Maintain the office key system• Monitor and distribute emails and voicemails received into the generic branch inbox• Ensure all post is actioned and distributed and that all mail is franked and delivered to the post office at the end of the day in accordance with the last collection times• Maintain lettings office equipment• Stock check office supplies and replenish accordingly • Ensure the office is kept clean and tidy at all times and that office presentation is in accordance with company expectations and standards• Prepare and submit all relevant paperwork in relation to month end to include timesheets and vehicle condition reports Show less

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  Self-Employed

  Aug 2017 - Dec 2020

  Gluten-Free Baker and Freelance Writer
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  GIA (Gordon Ingram Associates)

  Jan 2018 - Nov 2018

  PA & Team Secretary
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  Copper & Ink Restaurant

  Nov 2018 - Jan 2024

  General Manager & Director
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  Fifteen Square Metres

  Jul 2024 - now

  Director

  Small plates restaurant