Sam Taylor-Elliott

Experience

• 

  Homes In Sedgemoor Limited

  Sept 2005 - Apr 2007

  Assistant Tenancy Officer
• 

  Sedgemoor District Council

  Apr 2007 - Nov 2016

  Communications and Public Relations remit specialising in on-and-offline engagement. Management of Communication Strategies, Media Protocols and Communication Plans for a portfolio of projects and work areas. Communications lead for Together Team - East Bridgwater multi-agency project. External communications remit including media liaison and event management. Social media and website content management lead - centred on a content-design approach. Internal communications remit including Staff Forum, Web Improvement Team and co-management of weekly staff newsletter. Management of Press Office function in Communications Manager's absence. Advising senior colleagues on corporate tone of voice, brand, media management and horizon scanning.Experience of commissioning external agencies, videographers and photographers. Planning and implementation of publications, editorial and marketing materials from design to inception.Council's representative on Trinity Sports and Leisure project team, including leading the project's communications. Prince II, NVQ 3 in Management and Contract Management training. Drafting of responses to stage two complaints. Lead Safeguarding Administrator.Line manager and budget holder. Show less Administration Manager for Community Development and Wellbeing Service (circa 70 staff).Completion of tasks and responsibilities in council's communication and marketing plans.Drafting press releases and web content.Attendance at council events.Scheduling interviews and arranging photo opportunities.Executive PA support to Group Manager.Complaint management. Line management of admin support.Administration of service's office budget. Show less

  • Community Relations Officer

    Apr 2011 - Nov 2016

  • Community Admin and PR Officer

    Apr 2007 - Apr 2011
• 

  Bristol Water plc

  Nov 2016 - Jul 2017

  Internal Communications Lead

  Internal Communications lead focused on refining and increasing effective employee communications across the company by use of multiple channels including events, intranet, newsletters, digital signage, email and campaigns. Content-driven relaunch of intranet, redesign of home page and introduction of team news sites. Launch of intranet-hosted employee recognition forum. Relaunch of employee suggestion scheme. Supported People team on key activities such as Employee Engagement Survey, Recruitment microsite and Annual Review process.Organisation of employee showcases and town halls.Publications including Annual Report and Guide to Head Office.Worked with design, print and distribution companies to produce the annual customer magazine 'WaterTalk' - circulation 550,000. Management of projects including new building signage, new digital signage and introduction of Brand Guidelines and company templates. Provision of regular external communications standby duty. This included website content management through a CMS, media liaison and the monitoring, and updating, of multiple social media feeds as well as the provision of incident response communications. Ensured high internal visibility of WaterAid through close working relationship with company rep and WaterAid's regional partnerships team.Oversight of multiple employee-focused campaigns and activities including social, well-being and fundraising events. Organised summer party for 275 guests. Show less

• 

  House of Commons

  Jul 2017 - Feb 2020

  Office and Communications Manager - Constituency

  Management of constituency office including all staff (5) and functions. Gatekeeper to MP with responsibility for briefing on emerging issues, horizon scanning and risk assessment. Management of budgets, including recording and forecasting spend, within IPSA guidelines - circa £250,000 per annum. Responsibility for all communications and engagement including media management, columns, op-eds, blogs, website, surveys and social media. Management of campaigns, direct mail-outs and constituency events such as surgeries and monthly cafe and pub politics sessions. Designated Data Protection Officer.Responsibility for GDPR compliance.Allocation and oversight of casework and policy enquiries to team.Daily liaison with, and guidance to, Westminster-based team.Responsibility for office management, health and safety, record keeping and HR policies and procedures.MP's diary and inbox management.Complaint management. Show less

• 

  West of England Academic Health Science Network (AHSN)

  Feb 2020 - Jul 2023

  Communications Manager for Service and Systems Transformation, including Patient Safety Improvement Programmes, West of England Academy and Corporate.National NHS England-funded Polypharmacy programme communications lead. Reporting directly to and deputises for Head of Communications.Creation of multi-channel internal and external communications toolkits for regional and national projects. Leading regional direct-to-member communications. Working directly with members of leadership team, programme and senior project managers on internal and external communications. Digital and social media management. Programme and project communications and campaign management, planning and delivery. Evaluation of activity. Maintaining close and active links with West of England AHSN member and local health network communications leads.Line management. Show less Reporting directly to Head of Communications.Communications planning and content creation for internal and external channels. Creation of multi-channel communication toolkits for regional and national projects. Leading all internal and staff communication. Leading regional direct-to-member communications. Engagement with, and horizon scanning of, member organisations and primary stakeholders. Working directly with members of Senior Leadership Team to advise on internal communication, stakeholder engagement and CRM. Website, newsletter and social media management. Oversight of CRM system and development of functionality to support stakeholder engagement, campaign and event planning. Tracking and mapping of stakeholder needs, priorities and intelligence sharing. Maintaining close and active links with West of England AHSN member communication leads. Sharing timely and regular content for their use (internal and external). Horizon scanning for strategic speaker opportunities and events. Organisational rep on Bristol Health Communicator's Network and member of AHSN Communications Forum. Show less

  • Communications Manager

    Feb 2021 - Jul 2023

  • Senior Engagement and Communications

    Feb 2020 - Feb 2021
• 

  Housing Ombudsman

  Jul 2023 - now

  Communications Manager