Laura Frattesi

Experience

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  F.C. Formazione e Consulenza s.a.s.

  Sept 2001 - Dec 2003

  Receptionist/Secretary

  - Receiving all incoming calls and routing to appropriate staff. Welcome visitors and direct them to appropriate staff.- General clerical duties include typing, filing, handling incoming and outgoing mail. - Maintain and update all information on master calendar. - Schedule all meetings in conference room, maintain area setup of tables and chairs, and maintain displayed educational materials. - Archive news releases/clippings, annual reports and newsletters.- Assist the Managers/CEO with clerical duties.- Assist Director of Administration with clerical duties, and with preparations for special events and meetings.- Assist Education Program Coordinator with clerical duties and workshop support. Show less

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  Doxa S.r.l.- Dinamiche S.r.l. – Demoskopea S.p.A

  Feb 2004 - Jan 2008

  Market Research Analyst

  - Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand.- Prepare reports of findings, illustrating data graphically and translating complex findings into written text.- Measure and assess customer and employee satisfaction.- Forecast and track marketing and sales trends, analyzing collected data.- Seek and provide information to help companies determine their position in the marketplace.- Measure the effectiveness of marketing, advertising, communications programs and strategies. Show less

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  Restaurante El Cisne

  Jul 2005 - Aug 2005

  Bar/Restaurant Staff

  Summer work experience which I started in order to improve my Spanish language skills.

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  Eurotubi S.r.l

  Jul 2006 - Aug 2006

  Internship Sales Department

  Customer Management: emails, fax and phonecalls.

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  OSMOSISTEMI S.r.l

  Feb 2008 - Apr 2008

  Export Executive Assitant

  - Searching for new potential customers;- Customer management (phone calls, e-mails and assistance);- Preparing offers for public tenders or private quotations.

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  Valmex S.p.A.

  Apr 2008 - now

  Responsabile Gestione Ordini/Sales Orders Manager

  - Manage the assigned key account to achieve sales, profitability, market share.- Negotiate with key customers on trading terms and order changes.- Develop sales plans and identify new opportunities to achieve targets and to increase sales, volume and profits;- Monitor sales and ensure in-door objectives are achieved;- Coordinate and execute the back office customer related issues: i.e. documents, payments;- Care for all the outbound export logistics;- Obtain information about order/forecast from the customers;- Organize the participations in fairs. Show less