Michael Weglin

Experience

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  Ilitch Holdings, Inc.

  Dec 1989 - Jul 1992

  Store Manager and Assistant Manager

  (Store Manager (Woodmont & Twin Lakes) Summarized)Promoted to store manager after my first year of service with the company, my duties expanded to include overall responsibility for staffing the store, ensuring operational compliance with corporate, local, state and federal laws, governing operational costs, and maintaining customer satisfaction. My duties increased again six months later as I took over management for a second store.(Assistant Manager Summarized)Hired as the opening (assistant) manager, my primary duties included preparing the store for each phase of daily operation (opening, lunch, and dinner), scheduling and managing daytime staff, training new employees during low-volume periods, maintaining inventories, and coordinating special events. Show less

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  Ernst Home Centers

  Aug 1992 - Jun 1995

  Assistant Sales Manager and Senior Sales Associate

  (Summarized)As a sr. sales associate, I was primarily responsible for assisting customers on the floor and training new sales associates. Upon promotion to assistant manager, my responsibilities expanded to include scheduling and general administrative tasks.

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  The Home Depot

  Jun 1995 - Jan 1997

  Associate II

  (Summarized)As a member of the night crew, my primary responsibilities included stocking new merchandise and ensuring that the store was clean and presentable prior to opening each morning.

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  Cash Management Systems

  Jan 1997 - Oct 1997

  Director of Operations and Sales Manager

  (Director of Operations - Summarized)My performance during the startup of the point of sales division caught the attention of both the CFO and CEO of the company. I was promptly promoted to director of operations and tasked with establishing a new division that would provide a pull-tab auditing and storage service. My primary responsibility was to establish this new service offering in accordance with the business plan as drafted by the CFO; ensuring that forecasted costs were not exceeded and revenue milestones were achieved. Additional responsibilities included everything from securing suitable facilities, equipment, fleet vehicles and staff, on up to advertising and negotiating service contracts.(Sales Manager - Summarized)Hired as the sales manager for this startup point of sales system company, I was responsible for drafting internal policies that complied with local, state and federal laws, establishing a motivated, enthusiastic and productive sales team that consistently met sales quotas, creating and executing a successful sales strategy, developing long-lasting and prosperous ventures with customers and vendors by ensuring timely and professional engagements. Show less

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  Kelly Services

  Oct 1997 - Apr 2003

  (The Boeing Company - Summarized)As the senior web and database administrator/developer for CID (Cellular Inventory Database) and IM4Web (Inventory Management 4 Web), I was responsible for development and administration of the database back-end as well as the front-end web interface, project management, and security compliance. IM4Web was Boeing's first enterprise-wide, e-commerce style site to roll to production; allowing Boeing employees to order and manager their own services while maintaining a central data source for easy of management and accurate billing. Show less

  • Senior Service Engineer

    Mar 1998 - Apr 2003

  • National Marketing Representative

    Oct 1997 - Mar 1998
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  SolutionsIQ

  May 2003 - Jan 2006

  Technical Support Analyst

  (Summarized)As a tier 2 support analyst, my responsibilities included implementing new application releases in UAT and production environments in coordination with the release teams, assisting tier 1 with customer escalations and providing analysis of the supported applications where necessary, tracking customer escalations in an incident management system, and ensuring that data integrity and system security policies are enforced.

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  Microsoft

  Jan 2006 - Mar 2013

  Service Engineer and Program Manager

  MSIT (Enterprise and Manageability)Roles / Positions Held• SDO Manageability – IT Service Engineer 2, 3/12/2012 – 3/15/2013• SDO Manageability – SO 2 Service Manager, 7/08/2009 – 3/11/2012• Enterprise Monitoring Team – OE 3 System Engineer, 12/01/2008 – 7/07/2009• Enterprise Monitoring Team – OE 2 System Engineer, 2/18/2008 – 11/30/2008Responsibilities / Contributions• Architected and implemented System Center Operations Manager monitoring platforms and services to conform with business and consumer requirements• Developed and implemented automation tools and solutions that o Enabled monitoring consumers to onboard, define, and deploy application and service-level monitoring (self-serve) in real-time o Improved reliability and trust in service by reducing touch point errors• Transformed the Monitoring onboarding and change processes to consider key platform and alert stream KPIs, consumers’ needs, and our own ambitions• Collaborated with various LOB Application, Product Group, Service Engineering, Incident Management, Problem Management, and Release Management Teams• Key contributor in defining and establishing MSIT monitoring services and best-practicesMSIT (LPO - Licensing)Roles / Positions Held• LPO Licensing Team – SO 2 Support Analyst, 11/13/2006 – 2/17/2008• LPO Licensing Team – Production Manager, 4/22/2006 – 11/12/2006• LPO Licensing Team – Associate Solution Manager, 1/16/2006 – 4/21/2006Responsibilities / Contributions• Primary support analyst for critical licensing applications across the regions• Developed and implemented automation tools for most of the manual, error-prone support processes• Established the LPOMOM, IISReporting, LPOCompliance services to monitor and audit Microsoft’s critical revenue generating applications and services; charter quickly extended to include all of LPO - ~1100 applications and services• Defined and evangelized application-layer monitoring best practices for LPO• Established MOM v3 TAP program Show less

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  Insight Global

  Oct 2013 - May 2015

  Service Engineer
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  Microsoft

  May 2015 - now

  • Senior Program Manager

    Sept 2020 - now

  • Program Manager 2

    Nov 2019 - Aug 2020

  • Service Engineer 2

    May 2015 - Nov 2019