Zachery Tapp

Experience

• 

  Generations Incorporated

  Jan 2010 - May 2014

  •Oversee and manage the successful implementation and day-to-day maintenance of the organization’s Salesforce CRM instance•Serve as systems administrator for 30-40 user environment consitsting of Microsoft solutions, Google Apps and Salesforce•Work closely with the management and executive teams to identify new areas of technology and business systems•Supervise full time volunteer who manages ongoing evaluation and data collection efforts by identifying new strategies and ensuring that all data collected is relevant and accurate•Work closely with development and marketing teams to assist in Wordpress CMS and Salesforce CRM development & administration Show less •Successfully administrated Salesforce.com CRM and worked with the Volunteer and Development teams to fully transition from a local, legacy CRM to the Salesforce platform.•Served as a System Administrator and first contact point for all technology and website related issues throughout a 30-40 user office.•Developed, implemented, and supported a Chromebook program that placed internet-connected laptops at 18 sites across Greater Boston.•Worked with the Director of Finance & Administration to identify and assess technology needs before utilizing $65,000 in grants to overhaul the office and remote technology.•Managed technology Tier 1 and 2 tech support along with all technology inventory, maintenance and documentation. Show less

  • Management & Information Systems Coordinator

    Jul 2012 - May 2014

  • Information Systems *VISTA

    Jan 2011 - Nov 2012

  • Program Evaluation and Training *VISTA

    Jan 2010 - Jan 2011
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  Peace First

  Jul 2012 - May 2014

  Information Systems Analyst

  •Serve as systems administrator in a 20+ user environment consisting of Microsoft, Linux, Google Apps, and Salesforce solutions•Develop a comprehensive technology strategy with a strong focus on cloud computing•Work with staff to administrate organizational websites built on Joomla and Drupal CMS platforms•Serve as a thought partner for many ongoing, organizational tasks related to technology, productivity, social media and software solutions•Developed and launched comprehensive inquiry management solution build on the force.com platform. Show less

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  Cradles to Crayons

  Jun 2014 - Aug 2019

  •Serve as primary Salesforce Administrator for the organization.•Work closely with management to ensure the successful completion of Salesforce-related initiatives and projects.•Develop an organization-wide training program with a focus on organizational best practices.•Maintain overall integrity of the CRM system through proactive data quality management and consistent usage/user adoption•Organize and lead an internal group of Power Users with a focus on inter-departmental learning, problem-solving and best practice development.•Analyze current business requirements, procedures and problems. Build and implement customized solutions that improve upon and support business processes•Create and maintain documentation on processes, policies, application configuration and user support materials Show less

  • Senior Director of Technology and Business Intelligence

    Apr 2016 - Aug 2019

  • IT/Salesforce Systems Manager

    Apr 2015 - Apr 2016

  • Salesforce/CRM System Administrator

    Jun 2014 - Apr 2015
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  Craftsman Technology Group

  Sept 2019 - now

  • Senior Director, Technical Services

    Sept 2023 - now

  • Director Of Technical Services

    May 2020 - Mar 2024

  • Senior Consultant

    Sept 2019 - May 2020