Sagi Bettan

Experience

• 

  Israeli Military Intelligence

  Aug 2012 - Sept 2015

  Military Intelligence Officer

  Trained and motivated a five-soldier team to achieve excellent outcomesProject manager - Planned, launched, and managed multiple projects simultaneouslyPrepared and presented weekly intelligence reports to high-ranking officers

• 

  OROGOLD Cosmetics

  Jul 2016 - Sept 2017

  Sales Representative

  Consistently hit monthly sales goalsBuilt and maintained strong relationships with customers

• 

  Kaltura

  Oct 2020 - now

  • Managing CloudTV backend projects including planning, scheduling, resource allocation and risk management.• Driving development teams and engineering teams; and executing the program of projects against committed milestones• Preforming product analysis to set product strategy based on user interactions. • Lead a team of client experience managers.• Analyzed customer feedback and user-journeys of a web virtual events platform to craft data driven product enhancements. • Wrote and executed feature requirement and development specifications. • Proactively worked with product management to impact the product roadmap based on customer requests. • Managed experience throughout the full project life cycle with global clients such as AWS, Nvidia, Lenovo, Check Point with outstanding CSAT scores of 4.9 (scale of 1-5). • Identified customer goals, built, and executed detailed web based virtual event experience plans to meet customer KPIs. • Took a vital role in scaling the role by 300% by leading personal initiatives in a fast-paced growing environment. • Responsible for configuration, content updates, and other site operations in a virtual event platform. • Provided T1 technical support and problem resolution for customers.

  • Product Manager

    Jul 2023 - now

  • Project Manager

    Dec 2022 - Jul 2023

  • Client Experience Team Lead

    Mar 2022 - Dec 2022

  • Client Experience Manager

    Mar 2021 - Mar 2022

  • Customer Online Data Representative

    Oct 2020 - Mar 2021