Patrick Jerome

Experience

• 

  Walgreens

  Sept 2008 - Apr 2024

  Guide pharmacy and retail operations with technology implementation across the chain ensuring high levels of customer experience, regulatory compliance, financial performance, and innovative customer service programs.• Completed SAP deployment across 9,000 retail pharmacies• Delivered $25M labor plan under budget• Exposed $10M recurring savings opportunity by streamlining identity management strategy• Led international product development team to deliver KPI monitoring application • Developed and led cross-functional field support plan for leaders and 150k application users Show less Lead development of action plans, business integration, and IT conversion for Mergers & Acquisitions. Supported the largest retail M&A deal in history at $4.4B, including idea generation, concept development, market analysis, financial analysis, business case analysis, commercialization, and ongoing support to maximize profitability and implementation.• Supported acquisition of 2,000 Rite Aid locations and pharmacy team members through successful conversion and integration• Implemented productivity enhancements, resulting in $3M cost savings• Conceptualized infrastructure logistics strategy improvements to boost delivery time two-fold• Devised and implemented a support strategy that amplified patient retention by 10% Show less Steered District Managers in operating efficient locations, including specialty pharmacy, while executing against business objectives to achieve sales, script growth, margin, and profitability. Aligned leadership focus across 80 retail, hospital, and specialty locations throughout Southern AZ with $600M in annual pharmacy revenue. Responsible for identifying growth opportunities and relationship management to optimize patient pull-through and retention. Oversaw compliance standards, quality assurance, and clinical excellence across operations. Show less

  • Director of Pharmacy & Retail Operations

    Nov 2019 - Apr 2024

  • Healthcare Supervisor - Integration Management

    Apr 2018 - Nov 2019

  • Healthcare Supervisor with Specialty

    Apr 2015 - Mar 2018

  • Pharmacy Supervisor

    Sept 2008 - Mar 2015
• 

  C&S Wholesale Grocers

  Jun 2024 - Dec 2024

  Strategic Business Consultant

  Operating in a fast-paced, dynamic environment to deliver a strategic business plan; establishing a scalable pharmacy business model and operational infrastructure, aligned with the proposed Kroger/Albertsons merger.

• 

  AbbVie

  Mar 2025 - now

  Associate Director