Ebrar Curukoglu

Experience

• 

  Arçelik Türkiye

  Sept 2019 - Dec 2019

  Student Internship

  Developed a customer service training program that improved customer servicerepresentatives' ability to handle customer inquiriesDeveloped customer service scripts to ensure consistent customer serviceacross all customer service channelsAnalyzed customer service data to identify and address customer service issues,resulting in improved customer experienceDrafted customer service policies and procedures that standardized customerservice operations and improved customer experienceDeveloped and implemented a customer service survey that identified customerservice issues and allowed for quick resolution of customer complaints Show less

• 

  Aysira

  Feb 2020 - Jul 2020

  Customer Service Representative

  Analyzed customer feedback surveys to identify trends and improve customerexperience• Collaborated with cross-functional teams to resolve customer issues in a timelyand effective manner• Implemented a customer feedback system that proactively resolves customerissues before they become complaints• Managed and monitored the company's online presence, responding tocustomer inquiries and resolving customer service issues• Trained new employees on company policies, procedures, and customer servicestandards Show less

• 

  SARCAM LIMITED

  Aug 2020 - May 2021

  Customer Service Representative

  Developed customer service scripts that improved customer servicerepresentatives' ability to handle customer inquiries• Maintained customer records and created detailed reports for management• Created a customer service dashboard that provided real-time customer servicemetrics• Collaborated with other departments to ensure customer satisfaction• Developed a customer service training program that improved customer servicerepresentatives' ability to handle customer inquiries Show less

• 

  KFC UK & Ireland

  Dec 2021 - now

  Asistant manager

  Analyzed customer feedback to identify areas for improvement andimplemented strategies to increase customer satisfaction.Managed a team of KFC employees, setting goals and delegating tasks to ensurethat deadlines were metCoached and mentored employees to help them reach their full potentialPrepare the rota in line with labour % and store budget hours when requiredDevelop and maintain positive relationship with the team by understanding andaddressing individual motivation, needs, and concerns Show less