Devaraj Kamkar

Experience

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  CSI BPO

  Jul 2016 - Nov 2017

  System Engineer
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  FLATWORLD MORTGAGE PROCESSING PRIVATE LIMITED

  Nov 2017 - Jul 2018

  System Engineer
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  IBM

  Jul 2018 - May 2019

  Desktop Support Engineer
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  Microland Limited

  May 2019 - Jul 2021

  Network Engineer

  Managing customer General Electric’s LAN/WAN networks in working environment under Incident Management. • Handling severity1 and 2 issues and providing solutions within the agreed SLA. • Understanding complex technical issues and managing them within a fast-paced business environment. • Troubleshooting issues such as node and interface down, link down, link and interface intermittent, packet drops, latency, network slowness, CRYPTO and QOS issues. • Isolating the network issues by analyzing logs, routing protocol and interface status and configurations in routers, switches, and wireless access points. • Configuring routers, switches and access points and documenting the configuration changes in trouble ticket. • Contacting affected customer to get additional information to find out the exact issue, impact and getting downtime if required. • Contacting Local site contact to verify Power and equipment status, interface cable status and request him to do hardware reset or reboot and replacement if needed. • Logging a trouble ticket with vendor for WAN link issues & Hardware issue and actively following up with them for resolution. • Coordinating and helping vendor’s onsite technician to replace, reboot, configure and test routers, switches, access points and modems. • Troubleshooting and resolving both proactive and reactive tickets for EMEA, AMERICAS and ASPAC customers. • Implemented company policies, technical procedures, and standards for preserving the integrity and security of data, reports and access. • Resolving the case with appropriate logs without missing SLA. • Coordinating with Cisco for TAC Cases. Show less

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  Lowe's India

  Aug 2021 - now

  Network Engineer