Ashley Sunderhaus

Experience

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  Flancer's

  Aug 2011 - Aug 2016

  Waitress

  • Ensured excellent customer satisfaction to promote repeat business• Coordinated and organized rush hour services• Answered questions about menu selections and made recommendations when requested• Upsold menu items to increase sales

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  South University

  Aug 2016 - Jun 2017

  Assistant Director Of Admissions

  • Assisted military personnel with college enrollment• Communicated interdepartmentally to aid students through the enrollment process • Thoroughly explained educational programs, expected outcomes, student services, and financial consideration to students, parents, and educators• Performed career consultations and motivated students to act regarding career goals

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  Ingram Micro

  Jun 2017 - May 2022

  Account Manager

  • Cultivate productive relationships with business representatives and consult clients to discover their needs and deliver IT solutions• Collaborate with internal Business & Account Directors to plan solutions around client targets• Effectively manage and grow an $8 million book of accounts• Manage IT projects from start to completion, including management of timelines, supply chain directives and necessary corrective action• Audit internal reporting to confirm accuracy for Ingram Micro and external partners • Resolve unsettled invoices with external clients• Mentor and train new account managers to ensure successful business & client growth Show less

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  CNE Direct, Inc.

  May 2022 - Apr 2024

  Program Account Specialist

  Support and executes on all administrative processes and activities related to CNEassigned programs.- Creates purchase orders, sales orders, receiving reports, invoicing, vendor re-costingand reporting in a timely and accurate manner.- Leads the customer onboarding process by performing new customer setup activitiesthrough collaboration with CNE internal team members, sales team, and the customer.- Supports the customer relationship through regular and effective communication toprovide proactive support and delivery of a high level of customer satisfaction.- Completes settlement reporting and asset processing reporting in accordance withservice level agreements.- Creates forecasts by analyzing inventory levels, production speed, and product demandto determine the amount of finished product that will be produced.- Liaise with CNE internal teams to resolve any customer performance issues that impactthe agreed key performance indicators, service level agreements and gross profittargets.- Supports the review of program milestones and key performance indicatormeasurements.- Performs and coordinate customer presentations, manage site visits at either customeror company locations as required.- Prepares and participates in account QBR’s (Quarterly Business Reviews) presentationswith our customers.- Ensure internal/external awareness and alignment with senior management and crossfunctional groups through effective communications, team interaction, and developinga collaborative account team environment.- Escalates client matters that are out of compliance and follow CNE’s corrective actionprocess.- Provides training to clients on CNE systems and reporting.- Performs other duties as assigned by management. Show less

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  DMD Systems Recovery, LLC.

  Apr 2024 - now

  Account Manager

  Responsible for the retention and growth of designated customer accounts. This is accomplished by acting as the primary point of contact for customers, ensuring that deliverables align with commitments, and identifying and contracting additional services. Monitors customer activity, interacts with clients to resolve issues, and provide insights on the best usage of their ITAD program.