Talk to sales Try for Free
Daud Samuel

Daud Samuel

Director Of Operations

Followers of Daud Samuel732 followers
location of Daud SamuelLahore, Punjab, Pakistan

Connect with Daud Samuel to Send Message

Connect

Connect with Daud Samuel to Send Message

Connect

  • Timeline

  • About me

    CX | Technical Support | SaaS | B2B-B2C | Systems Limited

  • Education

    • St.Peter’s High School

      2001 - 2014
      O-Level Biology, Chemistry, Physics, Economics, English, Urdu, Pakistan Studies, Mathematics

      Activities and Societies: Dramatics, Sports (Football, Basketball), Debating, Fine Arts.

    • Beaconhouse

      2014 - 2016
      A-Level Business Studies, Sociology, Environmental Management, Urdu, Marine Science

      Activities and Societies: Music.

  • Experience

    • Saima Enterprises

      May 2017 - Dec 2017
      Director Of Operations

      -: Textile Based Company-: Textile Needles Importer

    • ChatPandas

      Mar 2022 - Dec 2022
      Customer Support Representative

      -: Call Support (Inbound / Outbound)-: Senior Support Team-: Email Support -: Escalation Handling -: Case Handling -: Technical Support-: Client Retention-: Dispute Handling -: Customer Success -: Client Onboarding

    • Systems Limited

      Dec 2022 - now
      Customer Support Executive

      -: B2B/B2C-: Technical Support-: Calls,Chats and Email Support-: Resolved integration issues in PAAS software application-: Communicated with software engineering team to ensure smooth application experience-: Handy on various CRMs

  • Licenses & Certifications

    • Customer Service: Problem Solving and Troubleshooting

      LinkedIn
      Mar 2023
      View certificate certificate

    • IELTS Academic

      IELTS Official
      Oct 2022

    • English Proficiency Certificate

      Duolingo English Test
      Dec 2021
      View certificate certificate

    • IT Service Desk Careers and Certifications

      LinkedIn
      Mar 2023
      View certificate certificate