Daud Samuel

Daud Samuel

Director Of Operations

Followers of Daud Samuel732 followers
location of Daud SamuelLahore, Punjab, Pakistan

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  • Timeline

  • About me

    CX | Technical Support | SaaS | B2B-B2C | Systems Limited

  • Education

    • St.Peter’s High School

      2001 - 2014
      O-Level Biology, Chemistry, Physics, Economics, English, Urdu, Pakistan Studies, Mathematics

      Activities and Societies: Dramatics, Sports (Football, Basketball), Debating, Fine Arts.

    • Beaconhouse

      2014 - 2016
      A-Level Business Studies, Sociology, Environmental Management, Urdu, Marine Science

      Activities and Societies: Music.

  • Experience

    • Saima Enterprises

      May 2017 - Dec 2017
      Director Of Operations

      -: Textile Based Company-: Textile Needles Importer

    • ChatPandas

      Mar 2022 - Dec 2022
      Customer Support Representative

      -: Call Support (Inbound / Outbound)-: Senior Support Team-: Email Support -: Escalation Handling -: Case Handling -: Technical Support-: Client Retention-: Dispute Handling -: Customer Success -: Client Onboarding

    • Systems Limited

      Dec 2022 - now
      Customer Support Executive

      -: B2B/B2C-: Technical Support-: Calls,Chats and Email Support-: Resolved integration issues in PAAS software application-: Communicated with software engineering team to ensure smooth application experience-: Handy on various CRMs

  • Licenses & Certifications

    • Customer Service: Problem Solving and Troubleshooting

      LinkedIn
      Mar 2023
      View certificate certificate
    • IELTS Academic

      IELTS Official
      Oct 2022
    • English Proficiency Certificate

      Duolingo English Test
      Dec 2021
      View certificate certificate
    • IT Service Desk Careers and Certifications

      LinkedIn
      Mar 2023
      View certificate certificate