Adriane Moroz

Experience

• 

  University of Phoenix

  Apr 2008 - Nov 2011

  Academic Counselor

  • Reviewed available resources for academic success with students and assisted in creating a personalized plan to fulfill degree requirements • Utilized university software IS3 to create student schedules based on individual availability while balancing course size at the campus• Worked with multiple departments within the university, including the registrar’s office and academic affairs, to create and update student files

• 

  Smyth Jewelers

  Jan 2012 - Jan 2013

  Office Assistant

  • Assessed individual customer needs and advised on available options for purchases, repairs, and special orders; and worked with jewelers and other departments to ensure accurate completion of repairs and special orders• Processed customer orders and repairs, as well as returns and assigned to appropriate locations using AS400• Processed credit transactions and layaway payments, balanced cash registers, and prepared deposit from daily sales• Prepared daily sales worksheets, recorded and filed associates’ sales data Show less

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  CSC - Computer Sciences Corporation

  Mar 2014 - Mar 2015

  Customer Support Sr. Assistant

  • Answer telephone calls and return emails from employees with inquiries regarding payroll, taxes, time entry, travel, and expense• Research employee inquiries and provide accurate information, transfer calls to other departments, or escalate inquiries to level 2 when needed• Walk employees through using internal computer systems for time entry, expense reimbursement, W2s, and other employee services; Reset passwords and provide internet troubleshooting when needed• Document inquiries appropriately to maintain accurate and up-to-date information Show less

• 

  Strayer University

  Mar 2015 - now

  • Advise field on University policies and procedures via email inquiries. • Update student records in terms of course substitutions, grade changes, late enrollments/reinstatements, and correct system issues. Review student records for degree conferral. Assist with Strayer transcript requests and diploma orders. • Assist with projects whenever possible. Run queries and create Excel reports on course substitutions and distribute to the team. Review list of readmitting students each term to make any necessary corrections to their records and work with other departments as needed. Frequently work with IT/Configuration regarding system issues and updates. Show less

  • Senior Records Officer

    Sept 2022 - now

  • Records Officer

    Nov 2016 - Aug 2022

  • Student Success Coach

    Mar 2015 - Nov 2016