Danielle Alexander (Carter)

Experience

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  Town of Oakville

  Sept 2013 - Oct 2016

  Deck Supervisor and High Five Ambassador
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  Oakville Club

  May 2014 - Sept 2014

  Head Lifeguard
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  WeSwim

  Nov 2016 - May 2017

  Recruiter & Private Swim Instructor

  I ran end to end recruiting process, including creating a candidate database, performing background checks, recommend candidates, and close hiring.• I built a network with local universities to create a constant pool of candidates.

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  GEOTAB

  May 2017 - Aug 2017

  Sales and Training Support Intern

  I performed data analysis and research for highly confidential sales data, and created product training materials to inform the public about product specifications and legal regulations. • I spearheaded three international reseller onboarding events for groups of 50+ people.• I produced 30+ documents about regulations, adapted to everyday language.

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  University of Toronto

  Sept 2017 - Apr 2018

  Membership Services Representative

  I was the faculty’s introduction and welcoming party for potential students, guests, and clients. I oversaw security, keeping track of visitors, and acting in coordination with the security department. I received clients and employees’ queries, addressing them as needed.

• 

  Metrolinx

  May 2018 - Oct 2021

  First point of contact for all HR related inquiries, administering pension, benefits, compensation, leaves, internal employee movements and terminations as well as coordinating the Work Force Planning Committee weekly meetings.Key Contributions:• I administer position management across the organization, creating, converting and repurposing positions within HCM• I administer in HCM leaves, terminations, promotions, temporary assignment and contacts• Subject Matter Expert of the Workforce Planning procedure, tracking and coordinating all requisitions from job creation to recruitment, ensuring all requisitions are in-line with budget and strategic objectives•I am responsible for responding to internal and external requests and inquiries, regarding policies, practices, benefits, pensions, leaves, guaranteeing quick turnaround, by tracking all emails and phone calls in a case management systems Show less HR Services Student - October 2018 to November 2018.Responsible for creating, updating and managing employee records for both paper and data-based records using Taleo, Oracle, and OrgPlus. Acting as a first point of contact for employee inquiries, as well as weekly onboarding and checking-in new employees. Key Contributions:• I maintained employment records, updating addresses, separations, retirements, assignment, name changes and contacts in both paper based and data based records• I have reconciled 12 months of employee training records, including entering the data into Oracle and verifying information to ensure accuracy. Also, registering employees in internal online and in class courses.• I composed Employment Letters upon request for mortgages, lawyers, insurance and references, producing variations as needed, ensuring rigorous attention to detail to guaranteeing highest level of accuracy• I was the first point of contact for the Take Our Kids to Work Day program, as well as the organization wide Employment Survey, and issuing communications and answering employee inquiries, escalating issues when needed. Show less Execute audit and interpretation of employment data, from various payroll functions, plus produce and edit operating procedures and policies. Coordinated several staff trainings pertaining to Manulife, Morneau Shepell, OMERS and other internal initiatives.Key Contributions:• I administered employee communications, for both internal and external clients including benefits administration, pay for performance, probationary reviews, long service awards and general inquiries.• I assisted management with decisions derived from employee data, producing reports biweekly, monthly, and quarterly with impeccable accuracy and in a timely fashion.• I delivered three Public Sector surveys in cooperation with organizational development bench-marking.• I created multiple templates for ESA Leaves, in order to streamline the administration process for employees, HR, and Operations Managers.• I drive the long term service award process as well as the probationary reviews for 50+ employees, which is a key element in motivation and performance management. See less Show less

  • Inclusion & Engagement Coordinator

    Apr 2021 - Oct 2021

  • HR Services Coordinator

    May 2019 - Apr 2021

  • HR Services Assistant

    Oct 2018 - May 2019

  • Summer Student

    May 2018 - Oct 2018
• 

  McMaster University

  Jan 2023 - now

  • Acting as the primary point of contact for employees and providing timely responses and/or action to their HR-related matters, providing support and doing a preliminary investigation prior to triaging, or escalating to the appropriate HR department.• Referring departments to appropriate standard operating procedures, collective agreements, policies, and best practices, found on the McMaster website, regarding full-cycle recruitment, benefits, leaves, and separation agreements, triaging to the appropriate Advisor when needed• Providing technical support to hiring managers and administrators when entering time, posting job opportunities, completing electronic forms, and onboarding employees, in a timely and courteous manner.• Supporting new and current administrators regarding time capture by referring them to the appropriate standard operating procedures and escalating to the HR Advisor when needed• Answer inquiries relating to McMaster university GRRSP retirement plans and defined benefit pension plans, referring the employees to the appropriate advisor when needed• Crafting and editing standard responses for employees, managers, administrators, and retirees to best aid the McMaster community in increasing their knowledge base• Conducting preliminary phone screening for recruitment and aiding the hiring manager in setting up primary interviews and sending candidates.• Aiding the Senior HR Advisor by completing internal job transfer letters, and operating within the appropriate HR Payroll deadlines. Show less SecondmentWorking with the Faculty of Health Sciences Faculty, Clinical Faculty, Post-Doctorate Fellows and Contract employees, advising on their leaves of absences, available benefits during their leaves, ensuring all calculations, payments and payroll is aligned prior to leave. Continuing to provide support and expertise when administrating and processing all Tuition Assistance and Bursary Benefits to employees & their dependents/spouses across the university. Liaising as a subject matter expert for the Human Resources Service Desk team. Show less

  • Human Resources Coordinator

    Oct 2021 - now

  • Human Resources Operations Consultant

    Jan 2023 - Feb 2024