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Cassandra Yoshida

Cassandra Yoshida

Telesales Representative for the Greek, Cypriot and Maltese markets

Followers of Cassandra Yoshida1000 followers
location of Cassandra YoshidaAtlanta, Georgia, United States

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  • Timeline

  • About me

    Customer Operations Senior Manager at Hyland

  • Education

    • St Mary's School

      1992 - 2005
      School Leaving Certificate Average: 19.67 Distinction

      A' Levels:- French (A)- Italian (A)- Modern Greek (A)- English Language (A)

    • Université Lumière (Lyon II)

      2007 - 2008
      BA Sociology

      As part of my Erasmus year abroad, I took modules in Sociology and conducted research for my Dissertation. In my spare time, I taught English to a small group of adults on a weekly basis by organising topics for conversation in order to improve vocabulary, correct grammar and pronounciation.

    • The University of Reading

      2005 - 2009
      BA French with Sociology First Class with Mention of excellence in spoken and written French

      Activities and Societies: Erasmus Society, Kickboxing Team DISSERTATION: “A qualitative study of the structural and individual barriers French female managers face in climbing to the top”.

    • University of Warwick

      2017 - 2022
      Postgraduate Degree Career Coaching Merit

      Career Development Theories Career Coaching and Counselling Organisations and Labour MarketsCareer Vocation and CallingResearch

  • Experience

    • Cisco

      Aug 2009 - Mar 2010
      Telesales Representative for the Greek, Cypriot and Maltese markets

    • European Commission

      Mar 2010 - Sept 2010
      Translation Intern

    • The Emerald Group

      Sept 2010 - May 2012
      Recruitment Consultant - European Markets (Actuarial, Risk)

    • West Unified Communications Services

      Jun 2012 - Dec 2014

      Key Achievement: Gold Trip winner for exceeding target.

      • Senior Account Manager

        Jun 2014 - Dec 2014

      • Account Manager

        Jun 2012 - May 2014

    • Career gap

      Jan 2015 - Oct 2015
      Career gap - World travel

    • Henley Business School

      Nov 2015 - Jun 2017
      Postgraduate and MBA Recruitment Manager

    • Alfresco Software Limited

      Jul 2017 - Jan 2020

      Key Achievements: * Awarded Employee of the Quarter (Dec 2019) Regions: UK & Ireland, France & BeLux, Middle East & Africa marketsKey Achievements:* Awarded CSM of the Quarter (Sep 2018)* Qualified for Alfresco Club 2017-18

      • Senior Customer Success Manager - US & Canada

        Oct 2019 - Jan 2020

      • Senior Customer Success Manager - EMEA

        Nov 2018 - Sept 2019

      • Customer Success Manager

        Jul 2017 - Oct 2018

    • Hyland

      Jan 2020 - now

      My role has expanded to include oversight of Customer Experience Operations & Applications. Data & Insights (Customer Success, Customer Experience and Technical Support), Program Management and Technical Support Operations & Applications. I lead a team of 11 + 1 intern and report into VP Customer Operations who reports into the Chief Customer Officer. We successfully went live with our new Customer Success platform Totango in June and are adopting an Agile-inspired methodology to work through the backlog for Phase 2 features and functionality and beyond in order to deliver iteratively. We are also undertaking a strategic initiative to consolidate data and reporting into a single source of truth and taking a more proactive approach to arming the business with data-backed insights presented in context in order to help leaders make informed business decisions. Show less

      • Senior Manager Customer Operations

        Sept 2023 - now

      • Customer Operations Manager

        Apr 2023 - Sept 2023

      • Manager, Center of Customer Success Excellence

        Apr 2022 - Apr 2023

      • Team Lead, Customer Success Training and Enablement

        May 2021 - May 2022

      • Strategic Customer Success Manager - AMER

        Jan 2020 - Oct 2021

  • Licenses & Certifications

  • Volunteer Experience

    • Volunteer

      Issued by Up Close Bolivia on Jul 2015
      Up Close BoliviaAssociated with Cassandra Yoshida