Mamary Diarra

Experience

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  Development Bank of Mali

  May 2009 - Aug 2009

  Interned in the marketing, development and communication

  Interned in the Development Bank of Mali-Bamako, Mali, Summer 2009• Worked in the marketing, communication, and development department• Treated sponsorship demands from different organizations• Made critical choices for sponsoring and advertising to assure maximum visibility • Set appointments with advertisement companies• Presented potential organizations to the bank executives that will help the bank in its marketing• Worked on a new marketing plan to help the bank advertize its new credit cards• Conducted surveys about the average income earned by business owner, and employees in order to find the best interest rates for them • Worked on a portfolio profiling every bank in Mali regarding the services they offer in order to be competitive. Show less

• 

  Wolverine Worldwide

  Jan 2010 - Jan 2018

  Managed over 20 accounts, including US and Canada regarding order management, transportations logistics, product inquiries and company’s projects. • Increased sales by 15% • Provided leadership insight and daily operational support for cross-functional team, ensuring high- performance standards, including maximized revenue, minimized expenses, and adherence to budgeted-net-operating income goals.• Delivered exceptional hands-on account management with affiliates and teams across global markets, resulting in consistent communication and increased business. • Served as key contact for all project communications to directors and upper management, including oral briefings, project schedules, status reporting, decision logs, and meeting summaries. Show less Managed over 20 accounts regarding order management, transportation logistics via emails and phone calls. Offered excellent customer service. • Led project which resulted in reducing defective returns by 50%.• Offered competitive pricing to customers without compromising profit margin which allowed company to maintain long-term relationships with customers and increased sales and profits.• Trained and mentored new colleagues, resulting in delivering excellent customer service, increasing profit and establishing long-standing client relationships.• Generated new clients by effectively strategizing and collaborating with internal and external stakeholders to deliver key account services which resulted in multiple new market expansions. Show less

  • Project Manager-Client Service

    Jan 2014 - Jan 2018

  • Account Manager for Dealer Services

    Jan 2010 - Jan 2014
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  Georgia-Pacific LLC

  Jan 2018 - Aug 2023

  Project Manager-client service

  Manage 10 national accounts such as Kellogg, Proctor and Gamble, Orgain regarding orders, transportation logistics, and billing audit. Led all account projects, serving as liaison between company customers. Trained and mentored over 40 employees. • Initiated and led project which saved $12K per month in freight costs and generated multi-million- dollar contracts.• Maximized profits by developing cost-benefit analysis projects identifying areas of improvement.• Reached objectives in efficient manner by effectively predicting and managing resources.• Developed and managed detailed project schedule and work plan, consistently meeting client deliverables in timely manner. • Created SOPs for various departments, educating employees on various policies and procedure that reduced billing and order errors, work injuries and increased productivity. Show less

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  Mars

  Jul 2023 - now

  Operations Shift Manager