Teneisha Lawrence CIHCM

Experience

• 

  Hammersmith and Fulham Homes Ltd

  Jan 2009 - Jan 2010

  Housing Officer

  Volunteer @ HFhomes.

• 

  Affinity Sutton

  Apr 2010 - May 2012

  Housing Assistant

  I worked as a Housing assistant, at five sites. I supported the tenancy management team in Bromley and Penge, Student Accommodation, and Keyworker accom in Peckham and London Bridge. This was a exciting and diverse role.

• 

  A2DOMINION

  Jul 2010 - Dec 2010

  Housing Assistant - Temporary Accommodation
• 

  Catalyst Housing Limited

  Dec 2012 - Dec 2016

  Customer Service Officer

  Being the first point of contact for all customers via face to face, digital contact or by phone.Liaised with senior colleagues to organise training packs for new starters, and facilitated training. floor walked- ensuring that new starters had someone visible to speak to when they had queries outside their knowledge.Motivated new starters and existing staff by using incentives and recognition techniques.Ensured first time resolution for a variety of customer queries.Provided a first class customer service, meeting and exceeding customer expectations.Worked well within and contribute to a positive team environment.Offered a reactive service to all customers whether they are contacting for the first time or needing one off advice or assistanceProvide Administrative support to help smooth running of departmentTake ownership of Customer incidents by logging, managing and coordinating enquiry'sUndertake other duties as provided by Supervisor/ManagerLogging and raising relevant repairsLiaising with external and internal stakeholders to resolve customers queries Show less

• 

  Catalyst Housing Limited

  Oct 2017 - Jun 2018

  My Income specialist duties included, but was not limited toMaximising income collection in order to sustain tenancies.Taking prompt action to reduce rent arrears.Monitoring and managing a caseload of 1000 cross borough general needs properties.Providing debt and Welfare benefits advice to residents and making referrals to Citizen Advice Bureau.Following pre-court protocol serving Notice of Seeking Possession and section 21 Notices.Carrying out office meetings with residents to discuss rent arrears, carrying out affordability assessments and complete Discretionary Housing Payments applications forms.Liaising with external agencies such as Universal Credit and Social Services.Representing Catalyst in court for rent arrears possession hearings.Arranging payment plans with residents in order to reduce rent arrears.Daily use of Orchard and CRM systems to mange customer information and rent arrears. Show less My Regen Co-ordinator Role included, but was not limited to Working alongside other co-ordinators to coordinate the planning and implementation of the Portobello square regeneration programme.Organised resident engagement activities and events, maintaining effective links with residents on all issues relevant to the estate regeneration programme, listening to and responding appropriately to their enquiries and concerns.Arranging individual meetings with residents to establish each household’s characteristics, needs and preferences, and collate information to support work on the appraisal of options and future rehousing requirements.Liaised with specialist consultants, including community architects, to develop and appraise options for regeneration.Maintained links with developers, Registered Providers, and statutory bodies to ensure that they are informed of and can contribute to the delivery of the Council’s strategic priorities, organising market engagement events, with appropriate input from other Council services.Monitored construction progress on the ground by visiting sites regularly.Managed the rent account of tenants former and present rent arrear. Worked alongside colleagues and residents in securing appropriate accommodation, where we were not able to facilitate the needs of the tenant through the development or current stock. Worked alongside contractors, to arrange relevant aftercare works that was required, such as snagging and in some cases damp and mould. Arranged the moving of furniture to new properties, and where possible connecting tenants with relevant charities that could help with essential items. Carried out gas safety checks to new builds and older building that where being rented to Grenfell residence. Contributing relevant ideas and feedback to team meeting, that promoted residents safety- and monetary long term saving for catalyst housing. Show less

  • Income Specialist

    Dec 2016 - Jun 2018

  • Housing and Regeneration Co-ordinator

    Oct 2017 - Mar 2018
• 

  Notting Hill Genesis

  Dec 2021 - Feb 2022

  Resident Officer
• 

  Future of London

  Jan 2022 - Nov 2023

  Emerging Talent programme
• 

  Haringey Council

  Jan 2022 - Oct 2022

  Regeneration Programme Management Officer
• 

  Quod

  Oct 2022 - May 2023

  Assistant Planner

  Future of London Emerging Talent Programme

• 

  Greater London Authority

  May 2023 - now

  Future of London emerging Talent programme

  • Local Energy Accelerator (LEA) Senior Project Officer

    Nov 2023 - now

  • Policy and Project Officer

    May 2023 - Nov 2023