Amanda Zavadzki Thomaz

Experience

• 

  Canecaria

  Jan 2014 - Jan 2017

  - Assist in the management of four franchises a Brazilian specialty gift brand.- Perform administrative tasks of stock control, cash recording.- Provide training and supervise new staff ensuring excellent customer service.- Handle customer inquiries (eg. refunds, feedbacks, etc.) ensuring suitable solutions and customer satisfaction. - Provide excellent customer service and give proper advice to customers looking for special gifts for different occasions. - Maintain shop cleanliness standards.- Achieve daily, weekly and monthly KPIs.- Work well in a team respecting each other’s differences, the turn of serving customers and happily help when required.

  • Assistant Manager

    Jan 2015 - Jan 2017

  • Retail Advisor

    Jan 2014 - Jan 2015
• 

  Imaginarium

  Jan 2016 - Jan 2017

  Retail Advisor

  Christmas Casual

• 

  Zambrero

  Jul 2018 - Nov 2021

  To supervise the daily operations of the restaurant by monitoring people, product and equipment in order to deliver outstanding customer service, quality food products and excellent workplace safety on all shifts.People· Demonstrating leadership by setting the pace and communicating effectively to all employees.· Following basic procedures in relation to uniforms, grooming and punctuality.· Establishing and maintaining commitment from Team Members and other Supervisors.· Actively contributing to the development and retention of all Team Members.· Developing, sharing knowledge and experience, and train Crew Members.· Providing constructive feedback on all Team Member performance reviews.Customer Engagement· Attending to customers’ needs as the primary focus.· Welcoming every customer with a smile and being genuinely friendly and engaging at all times.· Resolving any difficult customer enquiries and referring them to the store manager where appropriate.Sales Building· Monitoring and maintaining Zambrero’s high standards regarding customer service, product quality, service speed and cleanliness.· Modelling performance standards for all Team Members.· Frequently interacting with customers to measure and improve their satisfaction with their Zambrero experience.Administration· Using proper security and verification procedures when handling deposits and contents of the safe.· Completing assigned shift paperwork, including inventories, reconciliation and deposits.· Supervising store deliveries.Workplace Safety/ Security· Following and enforcing all Zambrero’s security procedures.· Recording and acting on any hazards identified during a shift.· Undertaking regular Workplace Health and Safety inspections and testing activities.Food Safety/Sanitation/Equipment· Properly executing, enforcing and managing all food safety and sanitation requirements. Show less PeopleFollowing basic procedures in relation to uniforms, grooming and punctuality, Understanding the ‘how to’ and ‘why’ behind Zambrero’s policies and procedures, Promoting teamwork to achieve maximum efficiency, Assisting others when needed while maintaining consideration for proper procedures., Following all reasonable instructions given by an authorised person (e.g. supervisor, manager and business owner), Acting as a brand ambassador for Zambrero at all times.Customer EngagementAttending to customers’ needs as the primary focus, Welcoming every customer with a smile and being genuinely friendly and interested at all times, Referring any difficult customer enquiries to the Supervisor or Store Manager.Sales BuildingFollowing Zambrero’s standards for raw and finished product quality, service speed, cleanliness and sanitation, Delivering friendly, fast and correct service to every valued Zambrero customer, Following all restaurant performance standards, including maintaining operational and kitchen areas to exceed cleanliness, comfort and convenience expectations, Actively supporting and following directions for the implementation of new procedures and products, Supporting the implementation of marketing promotions to maximise sales potential, Being aware of the goals and targets of the restaurant in order to best contribute towards achieving them.Workplace Safety/ SecurityExecuting all workplace safety policies and procedures, including knowledge of first aid and robbery procedures, Following guidelines and helping to manage, report and record all incidents, hazards and potential hazards, Reporting any malfunctioning equipment to the Supervisor or Store Manager.Food Safety/ Sanitation / EquipmentProperly following all food safety and sanitation practices and procedures. Show less

  • Shift Supervisor

    Jun 2019 - Nov 2021

  • Restaurant Worker

    Jul 2018 - Jun 2019
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  City of Port Phillip

  Nov 2021 - now

  • Application Support Analyst

    Jun 2022 - now

  • Junior Application Support Analyst

    Nov 2021 - Jun 2022