Tracy Harris

Experience

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  N.V-US Entertainment

  May 2002 - Dec 2007

  Product/ Office/Tour Management
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  Indianapolis Housing Authority/ Metropolitan Development & Housing Agency/ Atlanta Housing Authority

  May 2004 - Aug 2008

  Administrative Assistant/ Housing Specialist

  • Provided administrative and secretarial support to faculty members for the Section 8 Housing agencies in Atlanta, Indianapolis, and Nashville• Maintained calendar, travel and expenses for the Faculty and Staff members• Responsible for maintaining the meeting rosters, conference room schedules and organization/hierarchy chart• Captured meeting minutes from various meeting; maintained sign-in rosters, approved minutes and meeting handouts• Screening, reviewing, and processing applications along with negotiating rents and • Certifying for rent reasonableness.• Generated and managed reports and spreadsheets on a weekly and monthly basis• Maintained files, folders and documents for the department/project• Managed phone, fax, and emails (in real time); read, sort, and prioritize mail and telephone messages• Completing interim and annual recertifications for Section 8 participants as well as calculating annual income, allowances, deductions, and minimum rent requirements. Show less

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  Xerox

  Sept 2008 - Aug 2014

  Senior Quality Analyst

  • Educate, coach, and support a training department within a dedicated learning environment for new Sprint Wireless customer care representatives• New hire roster presentation for graduation expectations • Establish and implement performance and/or service standards and processes for operational improvements and to enhance efficiency and effectiveness of new hire personnel• Class/ production floor training for production developing and implementing policies and procedures• Analyze data from training environment/ Coach new hire defect rate• Use excellent communication skills to effectively interact with staff and customer service representatives• Investigate and resolve client Sprint inquiries, update, review and monitor Sprint accounts to comply with policy changes and best practices procedures• Maintain 96% graduation rate over a 2 years• Develop and implement new training environment Show less

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  SunTrust

  Jan 2014 - Oct 2016

  Loan Servicing

  • Updated system notes for account changes, requests, and issues with meticulous attention to detail.• Provided exceptional support to underwriters and agents, ensuring seamless access to a wide range of credit products and markets.• Screened applications, performed thorough underwriting, and prepared online quotes, consistently meeting or exceeding targets.• Managed printing and mailing of documents, ensuring accuracy and efficiency in all correspondence.• Demonstrated expertise in providing comprehensive loan history and creating accurate amortization schedules as per client requests.• Processed increases and advances promptly and accurately, adhering to internal policies and procedures.• Proficiently handled complex equity line and loan contracts, ensuring accuracy and high-quality documentation.Conducted rigorous proofreading of contracts to maintain precision and adherence to standards. Show less

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  HarrisSquared.Net

  Aug 2015 - now

  Digital Specialist

  • Analyzed business processes and identified areas for improvement, resulting in a 20% reduction in production costs. Develop and update a high-level roadmap of business initiatives and goals• Developed and implemented a new marketing strategy that doubled the number of sales leads, generating an additional $200k in annual revenue. Create and implement a market strategy for services offered.• Built and maintained an intuitive, user-friendly website that increased customer engagement and retention rates by 20%• Established strong relationships with external vendors that facilitated the successful delivery of business objectives and improved product quality.• Provided effective training for new employees, reducing the onboarding time by 50% and increasing employee productivity. Show less

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  I&M Electrical Contractors

  Jan 2016 - Sept 2018

  • Coordinate with owners and managers to ensure overall business solutions are positioned and implemented.• Build rapport with external vendors to support business objectives• Develop and update high-level roadmap of business initiatives and goals• Create and modify programs to enhance efficiency • Create and implement the market strategy for services offered• Create the strategies for acquiring new customers• Update business policy and procedure• Design online platforms (website/ social media outlets) Show less

  • Admin Assistant

    Sept 2016 - Sept 2018

  • Digital Specialist

    Jan 2016 - Feb 2018
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  Mr Shuttersworth

  Mar 2020 - Oct 2023

  Web Designer

  • Developed and executed a comprehensive social media strategy that expanded visibility and increased engagement across all platforms, resulting in a 20% increase in followers.• Managed client presence on social media, creating shareable content and driving engagement through effective community management. Assisted with the management of client presence on all social media.• Conducted regular website traffic analysis and gathered user feedback to improve website design, resulting in a 25% increase in user engagement. Manage various accounts to maintain brand awareness.• Produced high-quality social media content, including original photoshoots, that garnered over 100k impressions per post and doubled brand recognition.• Developed engaging blog content that increased website traffic and retention rates by 20%. Show less

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  Citizens Savings Bank and Trust Company (Member FDIC)

  May 2021 - now

  Social Media Manager

  • Increased brand awareness and engagement with customers by managing social media accounts, resulting in a 60% growth in followers within the first six months of employment. Web Design• Developed a social media marketing strategy that boosted website traffic by 40% and drove new customer acquisition. Increase product awareness, attract new customers, and retain existing ones.• Designed a mock-up, user-friendly website that improved online customer experience, leading to an increase in online transactions by 15%. Develop and maintain website blogs.• Cultivated strong relationships with employees and vendors, ensuring seamless communication and coordination on all marketing activities.• Leveraged chatbots and AI-powered tools like Jasper to optimize customer engagement, resulting in improvement in customer satisfaction ratings. Show less