Gigie Inocencio

Experience

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  DHL-Exel Supply Chain Phils

  Jun 2003 - Jun 2006

  Project Implementation Manager

  Key Achievements:• Project managed and set up of warehouse facilities for 3 global accounts of Exel - (1) Intel – 4,000 sqm bare facility converted to fully temp & humidity controlled facility to support producing the Intel processors.(2) On Semiconductors (Motorola) – converted a 3,000 sqm facility to fully temp & humidity controlled(3) Philips Semiconductors – took over 3PL operations from a competitor to manage a 4,500 sqm temp controlled facility handling raw materials & finished goods for export.Duties & Responsibilities:• Project Management (Logistics) – assist in solutions design, warehouse & operations layout and supplier management. • Warehouse management of raw materials to support customers’ manufacturing operations and ensure that there is no down time relating to raw material availability.• Project Manages new warehouse operations thru monitoring and ensuring timely administration of project deliverables.• Provides operations analysis to ensure that operations considerations are incorporated on the tender and rightfully considered on the budget.• Handles client relations by providing a direct service link through integrating Department resources required and coordinates daily operation highlights to ensure client satisfaction, sustained growth, competitive advantage and enhanced service levels for long-term business partnership. • Ensures timely and consistent delivery of KPIs (Key Performance Indicator) and SLAs (Service Level Agreement) to the clients through careful planning and organized monitoring of resources and progress to achieve planned results. • Conducts process review analysis of client’s operations, logistics practices and concept studies and provide professional opinion and recommendation on logistics solutions that will simplify and optimize facilities & other resources.• Ensures compliance to health and safety policies - both government and customers’ HSE requirements. Show less

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  Asian Terminals Incorporated

  Jun 2006 - Jul 2009

  Operations and Efficiency Manager - InternationaContainer Terminal Division

  Key Achievements:• Established the monthly full KPI Performance deck with much focus on providing transparency on Quay Crane productivity and performance, as well as volume trending and understanding operational challenges.• Project managed the gate automation project at the Manila South Harbour International Port – focusing on truck yard access management, parking management and man-less entry system.Duties & Responsibilities:• Analyzes, evaluates, develops and implements operating procedures, process improvements and cost control measures to attain efficient and effective operations. • Project management of (1) the gate automation project to ensure implementation of man-less and technologically advance gate processes and (2) assists project manager in the organization and coordination of Batangas International Port Operations implementation.• Organizes performance review to identify issues and challenges that affects vessel and yard operation.• Conducts client sales and volume analysis to enhance and develop the business with the existing clients. Show less

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  Schenker Philippines, Inc.

  Aug 2009 - Jun 2015

  Senior Operations and Business Development Manager

  Key Achievements:• Managed the biggest customer (50%) of Schenker Philippines, a leading telecommunications company in the Philippines - Globe Telecommunications. Reviewed resourcing of around 200 personnel and re-established business relationship with Globe Telecommunications, resulting in longer contract terms and a very healthy P&L.• Brought in more new accounts, which turned Schenker Philippines into a known logistics brand in the Philippines - from a Small Country category within Schenker Globally to a Medium Sized Country in less than 2 years.Duties & Responsibilities: Senior Business Development Manager • Manages the BD team to handling potential new customers with focus on value propositions customized to fit specific customer requirements. • Focused on developing BD strategies for logistics – short-term and long-term business plans; including realignments with regional and global strategies and business plans• Supports operations team with contract renewals requiring commercial negotiations and reinventing logistics solutions to sustain operations efficiencies.• Delivers yearly average of PhP150M estimated revenue for new accounts.• Attends strategy & business planning conferences to ensure revenue & EBIT growth targets are achieved.Duties & Responsibilities: Senior Operations Manager • Assigned to manage a significant portfolio including the biggest account that contributes 52% to the Logistics P&L of Schenker Philippines.• Managed 3 Logistics Centers: Sucat Logistics Center (20,000 sqm); Bicutan Logistics Center (11,000 sqm) and San Pedro Laguna Warehouse (9,000 sqm)• Ensures achievement of KPIs and targets to customers like inventory accuracy, receiving and delivery lead times, etc.• Ensures continuous process improvements within all operations while maintaining quality/ standard operations and profitability of the account. Show less

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  DHL Supply Chain New Zealand

  Sept 2015 - Jan 2022

  Account Manager

  Key Achievements:• Rebuilt relationship with key global customers focusing on consistent KPI achievements, continuous improvements and bridged communications between warehouse and transport operations as well as customers. This resulted to longer business relationship with the customer.• Project managed the move of one warehouse operations to a new site. Implemented OMS (Operations Management System) which allowed us to look into our productivities that resulted in significant head count reduction and generate a profitable growth and a double-digit EBIT % on the P&L.Duties & Responsibilities: • Manages and develops existing accounts; ensuring profitable growth, excellence in operations, customer engagement and satisfaction.• Collaborates closely with other departments in rolling out customer relationship management activities such as continuous improvement workshops, lessons learned workshops, etc; also supports regionally rolled out CRM activities such as Customer for Life Workshops, Quarterly Customer Survey on CxM.• Creates road map for account management with focus on sustainability and strategic direction for accounts development and retention.• Supports health & safety initiatives to ensure LTI-free and safe working environments.• Works closely with Operations Managers with focus on continuous improvement programs and provide the link with managing customer expectations and day-to-day issues. • Supports Supervisors thru leadership/coaching and mentoring. • Uses Manhattan WMS and other information systems, to analyze data and understand operational challenges and requirements. Conducts data analytics to help address challenges and initiate process/continuous improvements and performance management.• Provides close coordination and stakeholder management between the customers and operations team. Provides support in resolving customer issues, ensuring clear understanding of the customer’s expectations and requirements. Show less

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  The Kraft Heinz Company

  Jan 2022 - Jun 2022

  Customer Logistics Manager
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  DHL Supply Chain

  Jun 2022 - now

  • Develop and leverage constructive relationships within potential accounts to gain access to key decision makers and establish coach networks. • Opportunity management including internal stakeholder management, compiling RFI/RFP responses, collaborate with Solution Design team, commercial pricing, present solution proposal and business fit to decision makers. Engage in price and contract negotiations and close the deal, handover the opportunity to business (Operations, PMO,IT)• Conduct research on strategically prioritized sectors and target accounts; develop a structured plan on how to win the opportunity (Win Plan)• Provides consultative approach in talking to potential customers, through developing value proposition, business fit and solutions design for customers supply chain requirements.• Build customer prospects / pipelines and manages Salesforce directly. Show less

  • Business Development Manager

    Nov 2023 - now

  • Account Manager

    Jun 2022 - Nov 2023