Experience

• 

  Royal navy

  Nov 2003 - Oct 2016

  Communication and information systems

  Some of the responsibilities during my time in the Royal navy have included the following: Providing assistance with login issues, including password creation/reset and remote logins. Support tasks including software installations and hardware set-up and configuration.Mechanical engineering and maintenance.Monitored staff training programmes.Maintain a UNIX based database

• 

  Nato communications and information agency (nci agency)

  Jul 2011 - Jul 2016

  To provide communications and support to NATO units carrying out exercises and operations. My daily role consists of operating the Satellite communications, Broadcast and ship/shore system, the allied information flow system and UNIX based database amendments. We often liaise directly with ships of all NATO nations to carry out fault finding on our HF and SHF Comms.Other tasks include monitoring the exchange server, to ensure problem free daily running and Daily configuration of our cryptographic equipment. Show less

  • AIFS Operator/Supervisor

    Jul 2013 - Jul 2016

  • AIFS Operator/Supervisor

    Jul 2011 - Jun 2013
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  Scheidt & bachmann uk and ireland

  Oct 2016 - now

  Provide 1st and 2nd line remote technical support for over 200 sites.Responsible for creating Change Implementation Plans.App integration technical support.Firewall/Router setup and configuration.Hardware repair and replacement.Onsite hardware installationServer patching and software/Anti virus updates.Performing within agreed SLA's

  • Technology & Digital Product Manager

    Jan 2022 - now

  • Service Delivery Manager

    Sept 2019 - Jan 2022

  • Technical Support Specialist

    Oct 2016 - Sept 2019