
Divakaran Janardhanan
Operations ,Customer Service Operations Manager

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About me
Core Team - Cost Management & Business Initiatives @ Ashok Leyland | MBA in Consultancy Management
Education

BITS PILANI
2004 - 2010BS ENGG MECHANICAL First Grade
Dept of Technical Education
1985 - 1988Diploma of Education Mechanical Engineering
D R B C C HIGHER SEC SCHOOL - CHENNAI
1981 - 1985
Birla Institute of Technology and Science, Pilani
2015 - 2017Master of Business Administration (M.B.A.) Cosultancy Managemement
Experience

Titan Industries
Sept 1989 - Sept 1994Operations ,Customer Service Operations ManagerNew facility set up and manage assy operations for aqura range of watches in 1989 launched by TitanEstablish complete service network in Mumbai to improve the Service Image Establish and manage company customer service operations Up lift the service image of Titan

LML
Jan 1995 - Jan 1996Service Engineer
Honda Siel Power Products Limited
Mar 1996 - Mar 2004Territory Sales and service Manager , Area / Product Incharge -Honda Siel Power Prodcuts LimitedService operations, Dealer management,warranty complaints and facility creation in TN & KNK for power products of Honda Range in India Product selling through Innovative schemes'Agricultural product marketing - Sprayers and Engine Pumpsets Agricultural subsidy schemes selling Dealer engagement Develop new entrepreneur Manage new product launches Institutional selling

Force Motors
Mar 2004 - Mar 2006BUSINESS MANAGER TN& APHandled LCVs & Multi Utility Vehicle for force in Tamailnadu & AP Staff transport solutions to IT companies and BPOs.Tourist segment Solutions Cargo solutions to Intercity and Intra city movements Multi utility vehicle transport offerings both cargo and passenger Transportation

Ashok Leyland
Mar 2006 - nowEnable Profit contribution for the Trucks & Buses range by product cost management Initiatives Product portfolio Value Analysis and Mapping of MHCV Trucks & Buses Improve product contribution margins for the Truck and Buses Knowledge Transfer and Process mapping Retain Value proposition of the product portfolio Drive the Cross functional team to achieve the Gross Margins New product development from concept to launch (Cross functional Team)Lead the customer Inspiring solutions Develop Product profile and product strategy Sales, service and parts strategyDevelop launch StrategyHandled the National Launch Handled Sales of MHCV Trucks and Buses Played a key role in AL to get in to strong hold in the ICV market during BS3 transition Completely revamped the product offerings to become more competitive in the Market placeTurned around the sales operations in the southern Region for ICV range of Trucks and Buses Improved Market Share Establish the Product and uplift the Brand Image Total solution selling to the customer Key accounts Management Team building and Motivation
Core Team - Cost Management & Business Initiatives
Jul 2014 - nowMarketing Program Manager - New product Introduction in ICV Truck Segment
Aug 2010 - Jul 2014Area Manager Kerela
Apr 2009 - Jul 2010Regional LOB Intermediate Commercial Vehicles - South
Mar 2006 - Mar 2009
Licenses & Certifications

Project Management from Center of Excellennce from Project Mangement - Noida
Languages
- enEnglish
- hiHindi
- taTamil
- maMalayalam
- kaKanada
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