Divakaran Janardhanan

Divakaran Janardhanan

Operations ,Customer Service Operations Manager

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  • Timeline

  • About me

    Core Team - Cost Management & Business Initiatives @ Ashok Leyland | MBA in Consultancy Management

  • Education

    • BITS PILANI

      2004 - 2010
      BS ENGG MECHANICAL First Grade
    • Dept of Technical Education

      1985 - 1988
      Diploma of Education Mechanical Engineering
    • D R B C C HIGHER SEC SCHOOL - CHENNAI

      1981 - 1985
    • Birla Institute of Technology and Science, Pilani

      2015 - 2017
      Master of Business Administration (M.B.A.) Cosultancy Managemement
  • Experience

    • Titan Industries

      Sept 1989 - Sept 1994
      Operations ,Customer Service Operations Manager

      New facility set up and manage assy operations for aqura range of watches in 1989 launched by TitanEstablish complete service network in Mumbai to improve the Service Image Establish and manage company customer service operations Up lift the service image of Titan

    • LML

      Jan 1995 - Jan 1996
      Service Engineer
    • Honda Siel Power Products Limited

      Mar 1996 - Mar 2004
      Territory Sales and service Manager , Area / Product Incharge -Honda Siel Power Prodcuts Limited

      Service operations, Dealer management,warranty complaints and facility creation in TN & KNK for power products of Honda Range in India Product selling through Innovative schemes'Agricultural product marketing - Sprayers and Engine Pumpsets Agricultural subsidy schemes selling Dealer engagement Develop new entrepreneur Manage new product launches Institutional selling

    • Force Motors

      Mar 2004 - Mar 2006
      BUSINESS MANAGER TN& AP

      Handled LCVs & Multi Utility Vehicle for force in Tamailnadu & AP Staff transport solutions to IT companies and BPOs.Tourist segment Solutions Cargo solutions to Intercity and Intra city movements Multi utility vehicle transport offerings both cargo and passenger Transportation

    • Ashok Leyland

      Mar 2006 - now

      Enable Profit contribution for the Trucks & Buses range by product cost management Initiatives Product portfolio Value Analysis and Mapping of MHCV Trucks & Buses Improve product contribution margins for the Truck and Buses Knowledge Transfer and Process mapping Retain Value proposition of the product portfolio Drive the Cross functional team to achieve the Gross Margins New product development from concept to launch (Cross functional Team)Lead the customer Inspiring solutions Develop Product profile and product strategy Sales, service and parts strategyDevelop launch StrategyHandled the National Launch Handled Sales of MHCV Trucks and Buses Played a key role in AL to get in to strong hold in the ICV market during BS3 transition Completely revamped the product offerings to become more competitive in the Market placeTurned around the sales operations in the southern Region for ICV range of Trucks and Buses Improved Market Share Establish the Product and uplift the Brand Image Total solution selling to the customer Key accounts Management Team building and Motivation

      • Core Team - Cost Management & Business Initiatives

        Jul 2014 - now
      • Marketing Program Manager - New product Introduction in ICV Truck Segment

        Aug 2010 - Jul 2014
      • Area Manager Kerela

        Apr 2009 - Jul 2010
      • Regional LOB Intermediate Commercial Vehicles - South

        Mar 2006 - Mar 2009
  • Licenses & Certifications

    • Project Management from Center of Excellennce from Project Mangement - Noida