Experience

• 

  Perkinelmer

  Apr 1995 - Dec 1998

  Customer support engineer

  • Worked as Trainee "Customer Support Engineer" at Thane (Mumbai) for 6 months in the field of Chemical analytical laboratory instrumentation (Company involves in exclusive distribution of Laboratory analytical instruments by "Parkin-Elmer" in India)• Worked as In-charge of Chromatography Division for Gujarat regional office at Baroda Maintaining PC controlled all models of Gas Chromatographs & Liquid Chromatographs• Planned on weekly basis jobs in Gujarat, reporting to Head Office, maintaining spares inventory, Escalation of warranty failures, etc• Installed about 50 Instruments in Industries such as IPCL, Reliance, IOC, Cadila and GNFC• Installed LAN for a single point control of no. of instruments Controlled by windows based application software Show less

• 

  Ibm

  Jan 1999 - Jan 2001

  Customer support engineer

  Highlights:• One of the team members in a team of 10 Engineers working under IBM's MVSS Group, offering support services to one of the largest corporate sector "Reliance Industries Limited"• A total of 1500+ assets (PC's and Printers) were maintained by IBM• The site had a network environment comprising of Digital Unix, Novell NetWare and Windows NT Operating systems• Work involves troubleshooting hardware and OS problems of desktop's, Client configurations for NT/NetWare/Unix, Lotus Notes client related problems, MS office products, SAP R/3 client configuration, anti-virus products, Reliance in house software's and add on peripherals• Installed Netfinity IBM (Models 5100, 3000, 7000) at Income Tax Surat & ABB Baroda with network connectivity to few workstations Show less

• 

  Jetking infotrain limited

  Feb 2001 - May 2003

  Centre head

  Highlights:• Managed all day-to-day activities of Centre• Reported to Head Office (Mumbai) & Regional Office (Baroda)• Administrated Marketing, Accounts and Faculty staff• Conducted training of Trainee Engineers to upgrade them for latest developments in – Computer Hardware & Networking especially on CISCO for CCNA with hands on training for Cisco Catalyst 2950 switch & Cisco 2500 router• Maintained all the laboratories as per Head office guidelines• Motivated the staff to impart good quality of education• Arranged the motivational & personality development training for student & staff• Conducted induction training Programs for newly joined staff members• Conducted Sales & Marketing Training programs for marketing staff• Arranged for Mock Interviews & Campus interviews Show less

• 

  Wipro

  Jan 2002 - Jan 2004

  Engineer network management

   Working as Network Management Engineer for Campus LAN providing Support for Fiber Optic cable Laying, termination, UTP Structured cabling, First level support for Cisco 2912/2924/29503524/3548 Switches. Troubleshooting for any Network problems, Crimping, Survey & estimation for any new Network connections. Site has a network environment comprising of Digital Unix, Novell NetWare and Windows NT/2000 operating systems. Additional Support involves troubleshooting hardware and OS problems of desktop's, Client configurations for NT/NetWare/Unix, Lotus Notes client related problems, MS office products, SAP R/3 client configuration, antivirus products, Reliance in house software's and add on peripherals. Daily reporting of pending calls, Daily manpower & any additional project given by RIL. In case of absence of site In charge additional work of Regional Office/Head Office reporting, inventory & spares management To attend problems on Cisco Routers of various customers in South Gujarat such as Dena bank. Show less

• 

  Datacraft

  Oct 2004 - Apr 2007

  Customer support engineer

   Designed, Installed and maintained the client’s Total Campus Area Network. The Campus comprise of 2 No.’s of Cisco Core 6506 Series L3 switch & 266 Cisco 2950/3500XL/2900XL/3750/2950G switches at Distribution & Access Layer with Cisco 3640 WAN Router at the Edge connecting to Reliance’s various sites. Migrated an old 3-Com Flat Network of Client with Cisco Layer3 & Layer2 switches initially in a Flat Network. Fine tuned STP for Layer2 redundancy & Load Balancing to make the best efficient use of available Gigabit Backbone. Later Segmented the Campus using Geographic Location based VLAN concept. Configured Inter VLAN IP & IPX routing for within Campus & WAN routing for connectivity to other sites. Configured Cisco’s HSRP protocol for routing redundancy & Load Balancing. The Whole Campus is comprising of 268 Cisco Switches, 64 Vlan’s & 2200 + Workstations & is managed using Cisco Works 2000 management tool. Providing Field Support for Datacraft’s Customer Base in Gujarat State for Campus Switched Networking Domain, Branch Office Routing Domain & other Miscellaneous Field Support Jobs. Show less

• 

  Wipro

  Apr 2007 - May 2008

  Technical consultant

   Working as Devtest Engineer for L2/L3 Protocols testing and automation with Wipro’s WIBRATE COE Team. Technical Training for New Joiners for Layer2 /Layer3 Protocols Wipro’s WIBRATE Testing Lab Setup & Maintenance. Customers Demos for Layer2 /Layer3 protocols on Test pronto v 3.0. Writing Test Plans for L2/L3 protocols Manual Validation of test cases for L2 Protocols such as STP & RSTP  Manual Validation of test cases for L3 Protocols such as OSPF, RIP, BGP

• 

  Cisco

  Jun 2008 - Dec 2013

  L2/l3 software engineer-qa

  Projects:• ISRG2 MPLS Performance, Scalability and Stress testing | Test Lead• SHDSL Auto-pair Detection | Test Lead• SHDSL EFM HWIC (Ethernet over DSL) testing | Team Member• Gigabit SFP EHWIC-1SFP-CU module testing | Test Lead• FINISAR EPON SFP testing with Gigabit SFP E-HWIC-CU and Onboard GE ports on ISRG2 Platforms 892F/1900/2900/3900 | Test Lead• G SHDSL InterOp Lab –Layer-1 testing with various DSLAMS with SHDSL HWIC/eHWIC modules installed on ISRG2 routers | Test Lead->Work as a Software Engineer (Test Lead) for Cisco IOS Development Testing of L2/L3 Protocols for WAN modules team in Enterprise Networking Business Unit (ENG–Formerly known as SRG/SRTG/ARTG).-> Work on Customer Deployment Scenarios and Customer Found Defects (CFDs).-> Coordinate projects with different teams in Cisco USA.-> Mentor the team for Layer 2 / Layer3 Protocols and Testing Tools like IXIA and Pagent.-> Test Automation using TCL and with ATS framework.-> Regression test bed setup and handover to outsourced partners.-> Provided Project Management leadership and delivered more than 10 Modules ( SHDSL, Ethernet, and Serial) on 7 different ISR G2 Branch Routers that generates multibillion dollar revenue->Provided Program and Project Management leadership, partnered with different business units and functions.->Led partner teams, owned about 3 sustaining components and helped them to recreate the issues in house and fix it. Show less

• 

  Hewlett packard enterprise

  Apr 2014 - now

  Senior technical specialist