Gonzalo Galiano

Experience

• 

  Banco Internacional Ecuador

  Apr 2013 - Jan 2020

  - Planned and directed the projects determined in the automation of conciliation processes.- Coordinated the implementation of legislation issued by national control bodies.- Implemented a structure control mechanism sent to the Superintendency of Banks complying with the dates indicated month by month.- Controlled deviations and compliance with budget execution of both income and expenditure.- Was appointed as a representative before Control Bodies.- Executed internal and external audit plans giving compliance and support according to current requirements.- Executed the reconstruction of accounting reconciliations implementing a control from 10% to 100% of product accounting (reconciliations delivered for 164 accounts).- Reduced losses by 80% due to lack of control in accounts.- Optimized response times and proactive system error management by reducing customer dissatisfaction.- Coordinated the permanent updating of the process manuals of the business unit. Show less

  • Head of Credit Cards, Back Office

    Dec 2016 - Jan 2020

  • Credit Card Analyst

    Apr 2013 - Dec 2016
• 

  Banco Pichincha

  Feb 2021 - Sept 2021

  Product Specialist

  - Survey of Canvas, needs, product characteristics, monitoring compliance activities analysis, design, implementation of product (elaboration of instructions or SOP and product manual)- Parameterization monitoring, notification of related areas, functionality tests- PAP and follow-up in the implementation of products, services or processes- Channel training for new processes or required changes- Participation in the Analysis and Risks Commission- Instructive survey, follow-up and publication- Raising of brief, revision of arts, feeding file for purchase of plastics- Survey of product migration process- Robot license renewal monitoring- Raised profits with the VISA and MasterCard brand- Benchmarking update- Implemented a process of balance and monitored the Control of Expenditure Account as well as the Commission of Consumption Analysis- Dashboard elaboration- Prepared briefings, Product and Service announcements, coordination with the communication and publication area- Coordination with the process area to raise, update and regularize process manuals. Show less