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Divyesh Rana

Divyesh Rana

Customer Support Engineer

Followers of Divyesh Rana1000 followers
location of Divyesh RanaVadodara, Gujarat, India

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  • Timeline

  • About me

    Technical Support Pro | Evolving into DevOps

  • Education

    • Gujarat Technological University (GTU)

      2010 - 2015
      Bachelor of Engineering - BE Computer Engineering

  • Experience

    • Cache Technologies Pvt. Ltd

      Mar 2016 - Apr 2017
      Customer Support Engineer

      Handled Customer support Role at Cache Technologies Pvt Ltd. Handled Technical Support of Cyberoam Firewall (Now acquired by Sophos) and Other Network related tasks.

    • ITCG Solutions

      Feb 2018 - Nov 2019
      Technical Support Engineer

      Handled Technical Support for products like Sonicwall Firewall, Sophos Firewall, QNAP Storage, Ncomputing thin client support.

    • Tech Services

      Sept 2020 - now
      Technical Support Manager

      Managing Support Team of 5-10 Engineers. Assign calls to to an engineers.Giving Technical support if in case they stuck somewhere.System, Server, Network support

  • Licenses & Certifications

    • AI for Techies

      United Latino Students Association
      Jun 2025
      View certificate certificate

    • Certificate Of Completion - DevOps

      Great Learning
      Sept 2023
      View certificate certificate

    • AWS Builders Online Series Attendance Certificate

      Amazon Web Services (AWS)
      Jul 2023