Experience

• 

  Cache technologies pvt. ltd

  Mar 2016 - Apr 2017

  Customer support engineer

  Handled Customer support Role at Cache Technologies Pvt Ltd. Handled Technical Support of Cyberoam Firewall (Now acquired by Sophos) and Other Network related tasks.

• 

  Itcg solutions

  Feb 2018 - Nov 2019

  Technical support engineer

  Handled Technical Support for products like Sonicwall Firewall, Sophos Firewall, QNAP Storage, Ncomputing thin client support.

• 

  Tech services

  Sept 2020 - now

  Technical support manager

  Managing Support Team of 5-10 Engineers. Assign calls to to an engineers.Giving Technical support if in case they stuck somewhere.System, Server, Network support