Experience

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  Tim hortons

  May 2011 - Jan 2015

  Team leader

  Demonstrate efficiency when in a multi-tasking environment.Oversee the safety of team members when required.Ensure stock levels are maintained throughout service hours.

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  Springfield golf and country club

  May 2015 - Aug 2019

  Beverage manager

  Enforce Liquor License Regulations by patrolling course and ensuring patrons do not consume their own alcohol.Experience with POS systems, multiple methods of payment transactions in a fast-paced, multi-tasking environment.De-escalate situations with patrons using excellent customer service skills.Demonstrate efficiency when serving multiple tables.

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  City of guelph

  Aug 2017 - Dec 2018

  Security guard

  Act in accordance to Privacy Act and other relevant legislation while searching bags upon entry to facility.Work collaboratively with other guards to ensure the safety of up to 4,000 patrons at events such as sporting events and concerts.De-escalate situations when necessary. Provide emergency response to medical emergencies and hostile situations until additional police services arrive.

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  Bmo financial group

  Jan 2019 - Aug 2019

  Physical security analyst

  Partnered with law enforcement, physical security vendors and other financial institutions to gather and share intelligence regarding fraud and physical security events.Escalated all problems/ issues experienced by retail branches across Canada pertinent to security equipment and systems to management.Ensured incidents were triaged and managed according to Standard Operating Procedures.Worked in accordance with rules outlined by the Canadian Banking Association and the Personal Information Protection and Electronic Documents Act (PIPEDA). Show less

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  Saks off 5th

  Sept 2019 - now

  Responsible for the Ottawa/ Quebec Market, simultaneously supporting multiple storesIdentify internal and external theft, prepare case reports and investigate accordingly.Work alongside and foster relationships with local police in order to protect company assets from internal and external risk.Responsible for physically apprehending and detaining theft offenders.Utilize case management tools, credit systems and financial journals to investigate thefts.Conduct audits and store safety awareness analyses.Responsible for holding store-wide meetings regarding loss, fraud, trends, and safety matters. Show less Identify internal and external theft, prepare case reports and investigate accordingly.Work alongside and foster relationships with local police in order to protect company assets from internal and external risk. Responsible for physically apprehending and detaining theft offenders.Utilize case management tools, credit systems and financial journals to investigate thefts.Conduct audits and store safety awareness analyses.Responsible for holding store-wide meetings regarding loss, fraud, trends, and safety matters. Show less

  • Area Manager - Asset Protection

    Mar 2022 - now

  • Supervisor - Asset Protection

    Aug 2020 - Mar 2022

  • Asset Protection Investigator

    Sept 2019 - Aug 2020