Experience

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  Training enterprises program

  Mar 2002 - Jan 2006

  Group trainer

  Training Enterprises Program offers training and capacity building activities to women and men’s groups.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬As a Group Trainer, I steered training and capacity building of men and women groups on lending, budgeting, and financial literacy and reconciled the groups’ financial budgets.

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  Equity bank limited

  Mar 2006 - now

  Equity Bank Kenya Limited is a leading commercial bank that offers personal banking, corporate, and internet banking services with a commercial footprint of 180 branches across Kenya.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬As a Relationship Manager, I am accountable for the full spectrum of relationship management functions, branch operations, Customer Relationship Management, deposit and loan book growth, in addition to managing 35 staff.Key Contributions and Results: • Driving billions in asset portfolio and deposits growth and multi-million shillings in monthly profits.• Developing yearly branch budgets and establishing a solid financial structure through expense controls.• Overseeing and mitigating risk monitoring and compliance to curtail fraud and uphold AML compliance. Branch Operations planning and Organization Logistics• Enhancing client experience while maintaining adherence to SLAs.• Piloting marketing of digital products that include internet banking and training merchants, acquirers, and bank agents on digital platforms, successfully vaulting mobile banking uptake 25% within 6 months.• Igniting staff performance with training of 50 staff on products and services offered and the Bank’s policies and procedures.• Championing the Bank’s CSR initiatives. Show less ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Moved laterally to manage projects that fell outside the Bank’s core activities and enhanced CSR impact. Key Contributions and Results:• Implemented the “Inua Jamii” project- a Government flagship National Safety Net Program on cash transfer to senior citizens, persons with disabilities, and Orphans and Vulnerable Children.• Provided technical and operational support on the Hunger Safety Net Program, a collaboration with the Government of Kenya, UNHCR, WFP, and IFC through the launch of ATM cards and cash in/out services, and integration of Equitel lines and Eazzy App on the e-Citizen platform.• Supported a GoK, UNICEF, DFID, World Bank, and SIDA partnership to support Orphans and Vulnerable Children through the Bank’s payment program.• Took part in a cash transfer program to refugees in Kenya, Rwanda, and Uganda through Equity’s POS and Eazzy Banking App, in collaboration with UNHCR, WFP, and IFC.• Prepared project/program reports, financial statements, best practices, and lessons learned for donor reporting.• Coordinated stakeholder relations and served as representation at stakeholder meetings. Show less ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬In my role of Senior Relationship Officer- Cash, I directed cash management operations including ATM, cash, vault, and Commercial Investment Trusts. Key Contributions and Results:• Steered compliance functions by verifying that cash transactions met KYC and AML guidelines.• Elevated client experience by providing timely and efficient services and monitoring queues for quick service delivery.• Backstopped the Operations Manager, overseeing the seamless running of operations.• Managed back office functions, handled employee relations, and supervised back office staff and the Branch Accountant. Show less ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬My role of Senior Relationship Officer-Account Opening encompassed management of new accounts opening, marketing support, customer education, and compliance functions oversight. Key Contributions and Results:• Expanded customer numbers and deposits while handling the account opening process in line with KYC and AML procedures.• Conducted due diligence to detect and report fraud.• Delivered premium customer service by monitoring queues to ensure faster service delivery, and through timely processing of customer inquiries and complaints. Show less

  • Senior Manager - Business Growth and Development

    Sept 2020 - now

  • Relationship Manager ►Branch Operations and Corporate Banking

    Jul 2015 - Aug 2020

  • Manager ►Special Projects

    Aug 2018 - Feb 2019

  • Senior Relationship Officer ►Cash management

    Jun 2009 - Jul 2015

  • Senior Relationship Officer ► Account Opening

    Nov 2007 - May 2009

  • Relationship Officer ► Clearing

    Jul 2007 - Nov 2007

  • Relationship Officer ► Cash

    Mar 2006 - Jun 2007