
Timeline
About me
A Virtual Assistant to take care of the little things, while you focus on growing your business.
Education

Bemidji high school
-High school diploma
Northwest technical college - bemidji mn
-Associate of arts and sciences - aas nursingDid not graduate

Rasmussen university
2021 -Accounting sophmore
Experience

Cuyuna regional medical center
Jan 2011 - Mar 2014Billing clerk) Maintaining and controlling billed and unbilled patient accounts, including collecting patient information and patient insurance information for billing purposes, confirming patients insurance benefits, reviewing patient bills for accuracy and fixing any errors, sending patient bills to correct insurance company via billing system, follow up on billed and unbilled accounts, answer patients billing and insurance questions, handling receipts of payments on patients accounts, correct any registration errors and collect information for billing purposes, answer multi-line phone system, communication with patients and staff about billing and accounts. Show less

State of mn msocs
Nov 2014 - Dec 2016Human services technician: Help Clients with their daily living routines. Getting dressed, using the bathroom, taking a bath, encourage clients to do personal hygiene, and encourage and help clients achieve their personal goals set for the day. Also my duties included cleaning, sweeping and mopping floors, cooking meals, washing dishes, cleaning bathrooms, dusting, making beds, doing laundry. More duties included administering medications, weekly medication counts, ordering medications, taking clients to doctor appointments and also taking clients out for daily activities. Show less

The sanford health plan
Dec 2016 - Apr 2018Coordination of benefits repVerifying members insurance plans. Coordinating with other insurance companies as to which insurance is primary for members. Making notes on members accounts. Printing and sending members documents requesting appropriate information to update their accounts properly. Making outgoing phone calls to members and other insurance companies to verify benefits. Answering incoming phone calls from insurance companies and members. Using computer programs such as Epic, Emdeon , ESI, Microsoft outlook, Microsoft excel, and Microsoft word. Show less

Bethany retirement living
May 2017 - Jan 2018Staffing clerk- Managing daily staffing rosters, using schedule anywhere software. Tracking staff census, managing staff call ins and finding staff replacements. Filling open shifts, managing time off requests and PTO.

Essentia health
Aug 2018 - Dec 2018Patient financial counselor- Meeting with patients about their medical bills with Essentia, helping patients apply for financial assistance programs, setting accounts up on long term and short term payment plans. Reviewing accounts for accuracy and making sure that insurance was billed and patient demographic information is up to date. Reviewing accounts for self-pay balances, calling patients to collect on self-pay balances, collecting payments, price estimates for pre service. Computer programs used: Insta med, Epic, Clear balance, On base, different insurance verification websites. Show less

Astera health
Dec 2018 - nowPatient resources representativeMeeting with patients about their medical bills with TCHC, helping patients apply for financial assistance programs, setting accounts up on long term and short-term payment plans. Reviewing accounts for accuracy and making sure that insurance was billed and patient demographic information is up to date. Reviewing accounts for self-pay balances, calling patients to collect on self-pay balances, collecting payments, price estimates for pre-service. Computer programs used: Epic, Clear balance, different insurance verification websites. Show less

Midwest machinery co
Aug 2020 - nowAdministrative assistantReceive visitors and telephone calls in a pleasant and efficient manner ensuring these individuals are directed to the proper parties within the dealership, Prepares bank deposits and balances cash receipts, Records standard accounts receivable entries on a daily and monthly basis, Submits accounts payable invoices to Accounting Department, Maintains accounts receivable records/data base records, Distributes mail and maintains dealership files, Prepares outgoing mail, Drafts and types standard letters and memoranda as requested and prepares documents for distribution, Provides administrative support to the sales, parts, and service department, Orders office supplies for location personnel, Maintain JDAIM data, Collect sales tax exemption forms and forward to Accounting Department, Submits bi-weekly payroll hours to Accounting Department, Process John Deere Financial contracts for sales staff, Reviews purchase orders ensuring information is accurate and submits supporting paperwork to the Accounting Department, Run errands for business as required, Manage Thank You letters and send them to customers, Miscellaneous filing and other administration support as directed, Assist in parts Department including but not limited to helping at the parts counter and putting away stock orders, Return Warranty Parts as requested by manufacturers, File all shortage and overage claims with manufacturers, Assist Service Manager with administrative functions, Shreds sensitive documents on a regular basis and Manage location vending machines, including stocking, product selection, cash, etc. I also manage all workplace safety instructions and meetings for the Wadena location, including, maintaining fire extinguishers, and making sure they are in working order, forklift training, all new employee safety training, and submitting first reports of injury for any on the job injuries. Show less

Day2day bookkeeping and virtual assistant
Nov 2020 - nowBusiness ownerCustomer billing and invoicing, managing day to day schedule, balancing accounts, managing social media accounts, creating price lists, and calling customer about appointments.

Savvy bird consulting, llc
Feb 2022 - nowBookkeeperBank, Credit Card, and Loan reconciliation, Accepting and categorizing bank feeds in QBO, Journal entry postings, preliminary review of P&L statements and Balance sheets, posting accounts payable, syncing data across multiple software applications, entering sale receipts, entering deposits, creating invoices, adding vendors and customers, and communicating with clients in a timely and respectful manner.
Licenses & Certifications
- View certificate

Working with difficult people
LinkedinApr 2025 - View certificate

The three pillars of managing conflict
LinkedinSept 2025 - View certificate

Microsoft teams: successful meetings, webinars and events
LinkedinJul 2025 - View certificate

Preventing harassment in the workplace
LinkedinAug 2022 - View certificate

Leaders: five tips for establishing team processes
LinkedinJul 2025 - View certificate

Unconscious bias (2017)
LinkedinAug 2022 - View certificate

Communicating across cultures
LinkedinAug 2022 - View certificate

Developing mental toughness for leadership
LinkedinAug 2025
Volunteer Experience
Troop Co Leader / Volunteer
Issued by Girl Scouts of Minnesota & Wisconsin Lakes & Pines
Associated with Michelle Anderson
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