Experience

• 

  Statistical service of cyprus, ministry of interior

  Jul 2011 - Feb 2012

  Statistician

  ▪ Documenting and reporting the information▪ Correcting any discrepancies in existing data

• 

  Freelance, self-employed

  Aug 2011 - Jul 2014

  Teacher - private instructor

  Instructor in multiple subjects, based on the Ancient Greek analytical system and thought.

• 

  Ironfx

  Sept 2014 - Jun 2015

  Back office executive

  ▪ Processing client deposits, internal transfers and withdrawals (Credit Cards, E-wallets, Banks)through CRM and the MT4 platform▪ Specialised member of Credit Cards Team – carrying out extensive monitoring of related issues likechargebacks, alerts (Safecharge, Payway and Ecommpay)▪ Implementation of bonus schemes in any type of account▪ Assisting and supporting clients regarding any issues that may arise▪ Performing checks regarding documentation provided by the clients in order to confirm their validity▪ Very good knowledge of the SAP-ERP, RT and CRM ecosystem Show less

• 

  Banc de binary

  Sept 2015 - Aug 2017

  Senior payments officer

  ▪ Analysis and resolution of complex issues through reconciliation reports in order to retain smooth operations▪ Monitoring and ensuring the security of the transactions (Compliance, 3Ds, AML, Data analytics tools)▪ Providing various reports to management at any time▪ Processing requests of clients and account managers (deposits, withdrawals, gifts, assignments, etc)▪ Liaising with CySec regarding Back Office operations▪ Calculating commissions for the Trade Room

• 

  Magnum fx (cyprus) ltd

  Jun 2017 - Jul 2019

  Head of back office & support

  ▪ CRM Reconciliation and PSPs Reconciliation▪ Handling Chargebacks▪ Negotiating terms with our partners (processors, Risk management, Compliance tools etc.) andreviewing the agreements with the assistance of the legal department.▪ Preparing all documents and procedures for CySEC in compliance with auditors requests andregulations of ESMA. Building and updating Back Office/Account Opening protocols accordingto MiFID II requirements.▪ Reporting and analyzing the department's effectiveness, payment systems activity, suspiciousactivity, KYC/AML procedures, and risks.▪ Content writing for the website and for company's Operations Manual.▪ Handling accounting and finance tasks.▪ Global view of department mission.▪ Implementing the company’s anti-fraud & AML policies. Show less

• 

  Topfx ltd

  Jan 2020 - Aug 2020

  Onboarding specialist - customer support

  ▪ Providing expert Customer Support and guidelines regarding Ctrader platform.▪ Implementing Know Your Client procedure to all potential and existing Clients▪ Answering all emails received from clients regarding queries on account opening process as well asamending existing accounts▪ Keeping client records (i.e. agreements, ID documents, investor questionnaire, Know Your Clientinformation) in electronic form▪ Monitoring debits, credits and inter-account fund transfers, ensuring that mistakes are minimized Show less

• 

  Red mars capital ltd.

  Aug 2020 - Aug 2022

  Head of back office and safeguarding

  • Creating and updating the procedures for the department• Providing management reporting• Keep track of record keeping procedure• CRM configuration and monitoring• Constant monitoring of the cash flows in each wallet and bank account in multiple currencies; • Daily/weekly/monthly reconciliations• Searching and suggesting new payment providers for various jurisdictions and suggest improvements• Responsible for monitoring and safeguarding all client funds and assets• Managing the procedure of customers account establishment, maintenance and closure• Ensure all PSP agreements are followed• Providing support on regulation requirements determined by compliance officer Show less

• 

  Alvexo

  Jun 2022 - Feb 2023

  Psps/banking manager - payments systems and solutions

  Seamless integration of payment service providers and banking operations, ensuring optimized transaction flows and strategic financial management. With a strong focus on risk management, compliance, and operational efficiency, I lead efforts to enhance digital payment solutions and improve banking relationships. My role involved coordinating cross-functional teams to implement innovative solutions, drive process improvements, and deliver exceptional financial performance. Through my expertise, I facilitate secure and scalable payment ecosystems while meeting the evolving needs of the business Show less

• 

  Doo group

  Feb 2023 - Dec 2024

  Operations manager

  As an Operations Manager at Doo Group, I lead and optimize day-to-day operations, driving efficiency and performance across multiple teams. With a focus on streamlining processes, enhancing productivity, and ensuring high-quality service delivery, I work to implement strategic initiatives that align with organizational goals. My expertise in operational management, project execution, and team leadership ensures continuous improvement while maintaining cost-effectiveness and operational excellence. I thrive in fast-paced environments, fostering collaboration to deliver measurable results that support business growth and success. Show less