Experience

• 

  Advanced computer software a.c.s

  Sept 1992 - Apr 1995

  Customer support manager and network engineer

  • Responsible for technical guidance for the support team• Responsible for managing the onsite support team• Responsible for deploying and supporting Novell servers

• 

  Advanced computer hardware international a.c.h.i

  May 1995 - Apr 2000

  Manager of the development department

  • Manages Software analysis, development and implementation • Manages training and introduces new technologies to the technical department • Deploys and supports Novell and windows NT servers

• 

  Central company for printing, publishing, information and distribution ccppid

  May 2000 - Jan 2006

  It officer

  Reports to: IT Director in London • Manages the deployment, monitoring, maintenance, development and upgrade of all IT systems (Servers, PCs, Hardware, Software, Networks) • Plans, implements and supports the IT infrastructure • Implements, supports and monitors Network Security (internal and external) solutions • Oversees the support function within the IT department for end users • Oversees troubleshooting, systems backup and archiving and provides support when necessary. • Establishes and maintains regular written and in-person communications with Dar Al Hayat’s IT Director regarding pertinent IT activities Show less

• 

  Daralhayat s.a.r.l

  Feb 2006 - Jun 2018

  It manager

  Reports to: General Manager • Plans, coordinates, directs and designs IT related activities of Dar Al Hayat • Manages the deployment, monitoring, maintenance, development and upgrade of all IT systems (Servers, PCs, Hardware, Software, Networks) • Plans, implements and supports the IT infrastructure • Implements, supports and monitors Network Security (internal and external) • Provides administrative direction and support for daily operational activities of the IT department including fostering innovation, planning projects and organizing and negotiating the allocation of resources • Works closely with Dar Al Hayat’s Managers to identify, recommend, develop, and implement cost effective technology solutions • Oversees the support function within the IT department for end users • Oversees troubleshooting, systems backup and archiving and provides support when necessary. • Works with internal and external stakeholders (ISP, ASP, Suppliers etc) to define business systems requirements for new technology implementations; while keeping current with the latest • Manages the financial aspects of the IT department including purchasing, budgeting, etc..; while developing business case justifications (cost benefit analysis for IT spending initiatives) • Develops and implements all IT policies and procedures, including those for security, backup or contingency plans, disaster recovery, standards, purchasing and service provision • Negotiates and administers suppliers’ contracts and service agreements • Manages IT staff, tasks included and not limited to: Recruitment, career planning, training and development, Leading and coaching IT Staff, Yearly and Quarterly Performance Appraisal Review, disciplinary actions, etc. • Establishes and maintains regular written and in-person communications with Dar Al Hayat’s Managers regarding pertinent IT activities Show less