Experience

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  Elegant edibles

  Jan 2006 - May 2009

  Crew manager

  Managed a team of independent contractors to set up, serve, and break down catering events across the Washington, D.C. region.Worked with team members to accommodate guest needs and desires.Solved on-site problems during events including: faulty equipment, sub-optimal work space, and short staff due to extraneous circumstances.Worked with on-site personnel to minimize impact of events on host venues.

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  Montgomery blair high school

  Sept 2008 - May 2009

  Stage crew manager

  Designed sets for two main stage plays.Managed two dozen high school students to build, paint, and finish set.Completed set ahead of schedule and under budget.Nominated for Cappie, a 'Tony' award for high schools, for Sweeney Todd set design.

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  Bayfirst
solutions
llc

  Jun 2009 - Aug 2010

  Software tester

  Served as software testing specialist for a team in support of US Customs and Border Protection (CBP).Identified software bugs and inconsistencies for development team.Developed user documentation for software product team. Wrote manual for use of software for multiple user roles and privilege.Created database structure for internal company file structure with clear documentation of reasoning for future users.Served as principal interface to third party developer creating key internal process software. Aided in planning, development, and implementation during tenure at BayFirst Solutions. Identified software bugs; duplicated errors and documented procedure for developer.Assisted project leads to ensure compliance with government contracting standards.Served as primary interface with contractors regarding office expansion.Extensively used Microsoft Word, Excel, and Powerpoint to generate deliverables for US CBP clients.Used BayFirst custom deliverable and billing tracking system. Show less

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  Wittenberg university

  Aug 2009 - May 2013

  Student

  I graduated from Wittenberg University studying Philosophy and Mathematics. I have strong interests in business, the stock market, and economics.

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  Booz allen hamilton

  Jun 2011 - Aug 2011

  Intern

  Performed analysis on industry documents to aid in U.S. Air Force acquisitions.Finalized financial reports for deliverables and company usage.

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  Booz allen hamilton

  May 2012 - Aug 2012

  Intern

  Created a quantitative risk-based approach to acquisition for major system acquisition for the US Air Force at Wright Patterson AFB.Researched industry documents to aid the US Air Force in acquiring new technology.Researched industry prices for US Air Force in base security upgrade.Closed a multi-year research and acquisition project by writing and submitting the final deliverable compiling all project deliverables and documentation.Tracked project funds for time and materials type contracts to ensure appropriate resource allocation.Aided in planning and implementation efforts for various projects for clients and internal processes.Assisted in the development of planning documentation for current and planned future projects.Ensured that proper documentation existed and was approved by all parties in order to submit final deliverable for projects.Monitored ongoing project permits to guarantee compliance with United States Air Force standards.Extensively used Microsoft Word, Excel, and Powerpoint to generate deliverables for USAF clients. Show less

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  Apple

  Jul 2013 - Aug 2014

  Technical support advisor

  Assist customers by probing, analyzing, isolating, and resolving technical issues. Found solutions to key customer technical problems during launch of iOS 7; solutions were incorporated into organization wide processes and documentation. Identify key customer concerns and needs in order to provide necessary empathy and accountability within scope of support. Document troubleshooting in a detailed manner to maximize customer satisfaction. Present and sell support solutions tailored to individual customer needs. Used POS to sell Apple products and Applecare customer support. Used custom Apple interface to aid in diagnosing customer problems. Used Apple proprietary knowledge base to find solutions for customer problems. Show less

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  Alta lodge

  Nov 2014 - May 2016

  Ensure customer satisfaction during stay.Coordinate and direct a variety of lodge departments for smooth operation of lodge Balance end of day financials and resolve balance disputes.Use POS to settle meal tickets, sell merchandise, settle bills, sell sundry goods Help to ensure that appropriate lodge resources are available during peak hours.Participated in implementation of new ski pass system for Alta Ski Area in conjunction with Alta Lodge and Assisted in development of front desk procedures regarding lift pass system. Ensure that guests have correct special recreation pass to comply with ski area rules and safety regulations.Ensure that guests have appropriate accommodations in compliance with lodge policy and guest satisfaction.Check guests in ensuring that the correct paperwork has been filled out and maintain active files for guests.Check guests out ensuring guest satisfaction and payment due at time of check out.Resolved billing disputes between guests, The Alta Lodge, and a variety of third party establishments.Conducted onsite patrols to guarantee compliance with lodge standards of operation. Show less Work on ongoing projects to maintain lodge during summer season.Respond to on demand calls from around the lodge during operational hours. Maintains proactivity about seeing and fixing maintenance problems around the lodge. Plans and implements multiple projects with input from a variety of sources. Ensures that appropriate resources are in stock for current and future projects. Minimizes ecological impact of projects due to Little Cottonwood Canyon watershed restrictions. Helps to ensure a variety of resources are up to date for lodge personnel. Conduct onsite patrols of lodge to guarantee continuous operation of key systems. Show less

  • Front Desk

    Nov 2014 - May 2016

  • Maintenance Technician

    Nov 2014 - May 2016
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  Park city lodging, inc.

  Aug 2016 - Jan 2018

  Associate maintenance manager

  Supervise day to day maintenance activities of field techs. Create, change, and process work orders and distribute information to relevant parties. Work with contractors on bids, project completion, budget, and other tasks as needed. Analyze past and ongoing labor for future management bids. Perform day to day maintenance of private properties and HOAs. Work with other departments to manage labor efficiently with eye on cost.

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  Snowbird ski and summer resort

  Jan 2018 - Mar 2024

  Construction project manager
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  Powder mountain

  Mar 2024 - now

  Director of ski construction