Ahmed Samir

Ahmed Samir

Costumer Service Specialist

Followers of Ahmed Samir155 followers
location of Ahmed SamirCairo, Egypt

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  • Timeline

  • About me

    Learning & Development Consultant | Public Speaker | HR Coach | Instructor | Courses Designer with 10+ years of experience

  • Education

    • Nasr school

      2001 - 2003
    • Ain Shams University

      2004 - 2007
      Bachelor's degree Accounting
  • Experience

    • Etisalat Misr

      Jun 2007 - Dec 2008
      Costumer Service Specialist
    • ECCO Oustsourcing

      Mar 2009 - May 2010
      Telesales Specialist
    • Smart Sense Co. LTD

      Jul 2011 - now

      • Determinate Training Needs Analysis (TNA) and utilizes models such as (ADDIE) and prepare an annual training and development plan to achieve and enhance ever roles expected skills and efficiencies.• Develop a Learning Management System (LMS) and execute updates to support the E-learning and development process. • Participate in measuring a measurable (ROTI).• Engage as a public speaker at Events, conferences, and product launches.• Organize events that involve motivational activities, teambuilding enhance loyalty decrease Turn-Over Rate.• Design that aligns with the company's work nature (Soft skills - Sales Skills - Management Skills). Show less

      • Learning and Development Consultant

        Jan 2019 - now
      • Senior Training Instructor

        Mar 2016 - Jan 2019
      • Field Sales Trainer

        May 2014 - Mar 2016
      • Super Visitor

        Dec 2012 - May 2014
      • Sales Representative

        Jul 2011 - Dec 2012
  • Licenses & Certifications

    • Learning and Development

      HRCI
      Oct 2024
      View certificate certificate
    • Adults Learning Techniques Program

      Samsung Electronics MENA
      Sept 2018
    • Best Preformance

      Samsung Electronics MENA
      Jan 2019
    • Training and Development

      Samsung Electronics
      Jan 2019
    • Generative AI in Learning and Development

      Project Management Institute (PMI)
      Dec 2024
      View certificate certificate
    • Train of trainer (TOT).

      Capital City Academy
      Jan 2016
    • Appreciation Award

      Smart Sense Co. LTD
      Jan 2019
    • Microsoft Office 365

      Microsoft
      Sept 2008
    • ICDL

      UNESCO
    • Asking Great Sales Questions

      National Association of State Boards of Accountancy (NASBA)
      Sept 2023
      View certificate certificate