Deep Enrich
Marwa Abdulwahed
Customer Relationship Management Specialist
2000 followers
Cairo, Cairo, Egypt
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About me
Operational Excellence Senior Specialist at CEQUENS| Compliance| Audit| Operational Excellence| Business Optimization| Business Process Modeling & Design| Process Automation| Cairo| Egypt|
Education
Zagazig University
2004 - 2007Bachelor's degree Business/Commerce, Economics English Section
Experience
Raya Contact Center
Jan 2007 - Jan 2008Customer Relationship Management Specialist
Xceed
Jan 2008 - Jan 2009Call Center Representative
Vodafone
Jan 2009 - Jan 2009Call Center Representative - VIS - Australia
Teleperformance Egypt
Jul 2010 - Sept 2010Call Center Representative - Samsung UKTeleperformance Egypt
Dec 2010 - Jan 2014Quality Assurance Coordinator
Jan 2011 - Jan 2014Online and emailing support representative - Samsung UK
Dec 2010 - Sept 2011
Teleperformance Egypt
Mar 2014 - Nov 2014Product change manager
InstaShop - Your Grocery Shopping App
Mar 2019 - Feb 2020Quality Assurance CoordinatorRaya Contact Center
Mar 2020 - Apr 2022Process Improvement Specialist
CEQUENS
Apr 2022 - nowOperational Excellence Senior Specialist
Licenses & Certifications
Coaching license
Samsung Electronics UKJun 2012- View certificate
Jira Work Management Fundamentals Badge
AtlassianFeb 2024
Business Process and Decision Modeling
Hasso Plattner InstituteMay 2022
PMP Basics
SimplilearnJul 2024
Lean Six Sigma Green Belt Certification – Level II
COPC Inc.Aug 2020
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