Marwa Abdulwahed

Marwa Abdulwahed

Customer Relationship Management Specialist

Followers of Marwa Abdulwahed2000 followers
location of Marwa AbdulwahedCairo, Cairo, Egypt

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  • Timeline

  • About me

    Operational Excellence Senior Specialist at CEQUENS| Compliance| Audit| Operational Excellence| Business Optimization| Business Process Modeling & Design| Process Automation| Cairo| Egypt|

  • Education

    • Zagazig University

      2004 - 2007
      Bachelor's degree Business/Commerce, Economics English Section
  • Experience

    • Raya Contact Center

      Jan 2007 - Jan 2008
      Customer Relationship Management Specialist
    • Xceed

      Jan 2008 - Jan 2009
      Call Center Representative
    • Vodafone

      Jan 2009 - Jan 2009
      Call Center Representative - VIS - Australia
    • Teleperformance Egypt

      Jul 2010 - Sept 2010
      Call Center Representative - Samsung UK
    • Teleperformance Egypt

      Dec 2010 - Jan 2014
      • Quality Assurance Coordinator

        Jan 2011 - Jan 2014
      • Online and emailing support representative - Samsung UK

        Dec 2010 - Sept 2011
    • Teleperformance Egypt

      Mar 2014 - Nov 2014
      Product change manager
    • InstaShop - Your Grocery Shopping App

      Mar 2019 - Feb 2020
      Quality Assurance Coordinator
    • Raya Contact Center

      Mar 2020 - Apr 2022
      Process Improvement Specialist
    • CEQUENS

      Apr 2022 - now
      Operational Excellence Senior Specialist
  • Licenses & Certifications

    • Coaching license

      Samsung Electronics UK
      Jun 2012
    • Jira Work Management Fundamentals Badge

      Atlassian
      Feb 2024
      View certificate certificate
    • Business Process and Decision Modeling

      Hasso Plattner Institute
      May 2022
    • PMP Basics

      Simplilearn
      Jul 2024
    • Lean Six Sigma Green Belt Certification – Level II

      COPC Inc.
      Aug 2020