Dariuš Osipenko

Experience

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  SERMO

  Jun 2015 - Sept 2015

  Market Research Interviewer

  Interviewing healthcare professionals on pharmaceutical topics. Expanding healthcare research panel by recruiting healthcare professionals and patients. Contribution to identifying and tackling the issues causing poor response rate. Ensuring future participation of existing panel members.

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  Concare

  Jul 2016 - Jul 2018

  IT Specialist

  Processing and resolving tickets according to current SOPs – requests, incidents, problems, changes; Troubleshooting and understanding issues reported by end-users; Providing IT support remotely and on-site for the customer based on requested demand; Performing tasks which are specific to each country or market location; Contacting internal and external competency teams as part of escalation matrix and scope of tasks; Acting as first chain in quality control and assurance; Participating in global emergency service delivery (24/7 availability shifts); Finding new and innovative solutions to problems not covered by SOPs; High level of work ethics, self & time management; Developing own knowledge and expertise. Show less

• 

  Tata Consultancy Services

  Sept 2018 - Dec 2020

  IT Analyst Consultant

  Provide Help Desk support for End users and Level 1 Support for IT Infrastructure and Applications.· Log Incidents / call tickets into Service Now, monitor incoming customer ticket queues for assignment, follow-up, and resolution.· Perform in depth troubleshooting of desktop/laptop computers, printers, and other directly attached peripherals to identify issues.· Perform installation/ troubleshooting / configuring of MS Outlook Client, MS Office Applications software, Antivirus Software, Business Applications, Share Point Portals, Active Directory, MSExchange Email, File Server, Print Server, MS Lync and related software· Research and update Knowledge Base for solutions that can be used to provide first-contact resolution.· Provide basic troubleshooting for Networks (LAN, Wireless LAN), User desktop Telephones etc. Show less

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  EMEA Systems

  Oct 2018 - Dec 2020

  IT Analyst Consultant at EMEA Systems
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  Securitas Group

  Apr 2021 - Feb 2022

  2 Line IT support Agent
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  EMEA Systems

  Mar 2022 - Jul 2022

  Senior Information Technology Support Analyst
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  Securitas Group

  Aug 2022 - now

  Manage and optimize Microsoft collaboration services, including Exchange Online, SharePointOnline, OneDrive, Teams, telephony, and Power BI.• Lead advanced threat hunting, compliance management, and retention policy initiatives usingAzure Sentinel, Entra ID, and the Microsoft Security & Compliance Center.• Provide L3 engineering and custom solutions in collaboration with Microsoft to resolvecomplex issues.• Automate operations using PowerShell and Python to drive efficiency across teams.• Lead major projects, including a Microsoft Security Assessment and a seamless cloud-to-cloud migration post-acquisition.• Oversee financial reporting and provide actionable data insights to support strategic decisions.• Act as Scrum Master, enhancing team collaboration and agile project delivery. Show less Key Responsibilities:Expertise in Microsoft Cloud administration, ensuring seamless operation and security.Advanced administration of Exchange, SharePoint, OneDrive, and Teams.Skilled in Azure Active Directory (Entra) management within hybrid deployments.Implementing and managing advanced identity management solutions.Developing automation scripts using Powershell to optimize cloud operations.Managing L3 incidents and requests with a focus on resolution and continuous improvement.Driving projects in a SCRUM environment, ensuring collaboration and results.Skills:Microsoft Cloud Services (Exchange, SharePoint, OneDrive, Teams)Azure Active Directory (Entra) AdministrationIdentity ManagementPowershell Scripting, Python Automation SolutionsIncident Management (L3)SCRUM MethodologyDevOps Show less

  • Senior Collaboration Engineer

    Jan 2025 - now

  • Collaboration Engineer

    May 2023 - Feb 2025

  • 2 Line IT support Agent

    Aug 2022 - Feb 2025