Prerana Trivedi

CCE

242 followers

Pune, Maharashtra, India

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Timeline
Skills
Bpo
Soft skills
Performance management
Transition management
Talent acquisition
Mis
Process excellence
Talent management
Team management
Vendor management
Outsourcing
Shared services
Employee relations
Process management
Recruiting
Service delivery
Human resources
Training
Offshoring
Call centers
About me
Team Leader at Cognizant technology
Education
- MMCC
  2007 - 2010
  Bachelor of Commerce Business Administration, Management and Operations
- National Insurance Academy
  -
  Post Graduation in Management and Insurance Business Administration and Management, General
Experience
- Bajaj Allianz General Ins com
  Nov 2008 - Feb 2010
  CCE
- EXL
  Feb 2010 - Jun 2012
  Customer Care Executive
- EXL Services Ltd
  Jun 2012 - Mar 2013
  SME/Process Trainer
- EXL
  Apr 2013 - Oct 2014
  Assistant Manager - Client Operations
  Manage and deliver business critical metrics including SLA monitoring and reportingStreamlining the process to meet customer requirementsAccountable for the entire Claims FNOL area within the client operationCo-ordinate and support the client with respect to projects managedAct as first point of contact for any client concerns and providing effective resolution thus building good client rapport Monitoring the overall functioning of processes and identifying improvement areas Implementing adequate measures to maximize customer satisfaction levelReview , maintain and update production planning and staffingIdentify and analyze trends to ensure that potential issues are identified early and solutions provided Show less
- Cognizant
  Oct 2014 - Feb 2021
  Manager
  Manage and deliver business critical metrics including SLA monitoring and reportingStreamlining the process to meet customer requirementsAccountable for the entire Claims FNOL area within the client operationCo-ordinate and support the client with respect to projects managedAct as first point of contact for any client concerns and providing effective resolution thus building good client rapport Monitoring the overall functioning of processes and identifying improvement areas Implementing adequate measures to maximize customer satisfaction levelReview , maintain and update production planning and staffingIdentify and analyze trends to ensure that potential issues are identified early and solutions provided Show less
- Allianz
  Feb 2021 - now
  - Consulting Manager
    Jul 2023 - now
  - Senior Business Consultant
    Feb 2021 - Jul 2023
Licenses & Certifications
- Business analysist
  UiPath
- Professional scrum master
  Scrum.org
  Mar 2022
- Intro 320
  The Institutes
  Jul 2012
- Process mining Celonis
  Celonis