Peter Dubovský

Experience

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  IBM

  Oct 2015 - May 2019

  - Providing expert knowledge of client environment (technical and process)- Ensuring that the client's operations, hardware, software, application, network systems and best practices are implemented- Resolving crisis situations and mitigating (or eliminating) possible business impact- Being part of the projects and help with their successful "GoToProd"Achievements:- Gained the trust of the account and other members of the project office- Actively participated in handful of successful projects- Provided solution to multiple critical situations- Limit the number of incidents to a minimum for the servers in my scope- Co-created a learning course named “How to become a technical leader” Show less The technical lead (Team Focal Point) is responsible for the best level of technical support provided by the team along with:- Leading a team of young, dynamic and talented people- Troubleshooting & continuous service improvement of complex technical problems thatrequires efficient and reliable solution- Effective Root Cause Analysis (RCA) management mainly for major or critical incidents- Doing evaluation of team members and of team performance- Creating/updating documentation (technical, process, ...) to better the support for the customers- Providing education, knowledge transfer, skill sharing to the team and other IBMers- Team work improvement Show less - Administration and management of BI applications for various accounts (DataStage,Streams, Essbase, Cognos BI, Cognos TM1, Infosphere MDM, QlikView)- Taking care of integrated Middleware products (WebSphere application server,WebLogic)- Providing database support (DB2) which includes backup policy implementation- Working with various OS environments (Linux, Aix, Windows)- Effective use of system resource monitoring tools (nmon, topas, Ganglia)- Working with various monitoring solutions (BlueCare, Nagios, Zabbix)- Scripts creation to improve monitoring and automation implementation (Nagios,BlueCare, Windows scheduler and Crontab)- Implementation and strict compliance of Change and Incident management process- Communicating between different teams within/outside the company- Providing 24/7 On-duty/On-call support for the customers- Involved in projects (upgrades, installations, migrations of products)- Technical and functional documentation (incidents, procedures, how to, helpful tips, ...)- Providing KT (knowledge transfer) to colleagues- Mentoring newcomers about supported applications, best practices, ...- Involved in SMU (Smarter University) initiative taking care of IBM internsAchievements:- Was part of multiple projects and successfully delivered BI applications to the customers- Acknowledged as a Focal point for multiple accounts - Gained many friends and contacts inside and outside IBM all around the globe- Co-created “Hour of code event” with colleagues about teaching children how to codein a fun way (through games) ◦ The event won 2017 IBM Volunteering award Show less

  • SME BI - Subject Matter Expert for Business Intelligence solutions

    Jan 2018 - May 2019

  • Technical Lead - Business Intelligence Team

    Apr 2018 - Apr 2019

  • IT Application Specialist, Business Intelligence Department

    Mar 2016 - Apr 2018

  • Intern - Business Intelligence Department in IBM

    Oct 2015 - Feb 2016
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  Red Hat

  May 2019 - now

  Software Engineer