Ciprian Derscanu

Experience

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  EMAG.ro

  May 2007 - Feb 2008

  Sales Assistant Showroom
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  Raiffeisen Bank Romania

  Feb 2008 - Feb 2015

   Traking and resolution of customer complaints (verbal, written, visits), preparation of bank’s response to complaints received, represent the bank in front of authorities in respect of consumer customer’s complaints; Management of maintenance requests / complaints / feedbacks recorded for various banking products, streamline their settlement through the branch network and providing necessary support to people involved in this activity, and proposed measures to remedy deficiencies found;  Interaction with business directives and operational areas of the bank in order to improve workflow, bank products and services, as well as finding customized solutions (offers reward) for different categories of customers; Systematization of periodic reports and perform analyzes monthly / periodic measurement of customer satisfaction;  Create and manage database for SMS notifications to customers on various campaigns; Participation in design, testing and implementation in the area of Customer Relationship Management application requests. Show less  Structuring and delivering trainings in order to initiate new employees in business retention and loyalty, real-time monitoring of their daily progress and provide necessary support; Support Activities in order to complete the provided objectives in quantity and quality parameters set; Participation in check-in meetings with Lean team and identify waste; Achieving than expected results of the project through the newly formed team and the personnel involved with the agreed target for future business lines. Show less

  • Compliance Officer

    Aug 2014 - Feb 2015

  • Complaint Customer Advisor

    May 2013 - Jul 2014

  • Knowledge Transfer People / Operational Center

    Nov 2012 - May 2013

  • Retention Specialist

    Sept 2008 - Nov 2012

  • Telesales Officer

    Feb 2008 - Sept 2008
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  Alpha Bank

  Feb 2015 - Nov 2016

  Business Analyst

   Simplify working methods, optimal utilization of resources involved, to optimize the flow of information between participants in the process; Operational impact assessment of the integration of new products, services, regulations, defining or adapting workflows to integrate them; Defining the problems identified and communicating and making recommendations for improving the process; Defining and documenting the processes used in all its phases (AS IS, SHOULD BE, TO BE); Documentation of changes and preparation of materials for easy assimilation of new processes by participants; Participation in the development and improvement of analysis methodology and processes used in setting appropriate adjustment provisions department procedures. Show less

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  Medicover

  Nov 2016 - Dec 2018

  Business Analyst

   Developing new sales commission policy according to Audit Group Standards, design new reports, test sales commissions figures and reconcile the data from database; Automatizing and improving the workflow of the commissioning process and eliminate all manual work; Collecting and generating consolidated sales weekly Forecast (month and quarter focus) and roll up each week’s numbers to sales management; Developing presentations that analyzes sales activities and achievements – Sales Business Analyzes; Implementing and managing reports and dashboards for sales reps, recommends revisions to existing reports, or assists in the development of new reporting tools; Contribution to monthly financial reports, including budget and forecast. Show less

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  Telekom Romania

  Jan 2019 - May 2019

  Business Analyst

   Preparing the periodical financial results (monthly / quarterly / semester / yearly) and providing analyzes, interpreting and reporting them;  Counseling the sales support structures, according to their requests, solve the problems raised by the sales channels;  Conducting special studies and analyzes, sales department simulations to support / justify proposed changes in commission schemes;  Analysis and consolidation of the information received from various sources and IT applications, interpretation of the results, elaborate recommendations for improvement of the procedures; Advancement of proposals to improve working methods and analysis, contributing to their continuous adaptation to business requirements; Submitting recommendations on the parameters that can be improved to achieve the business objectives set by the company. Show less

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  Euromaster

  May 2019 - Sept 2022

  Senior Business Intelligence Analyst

   Creation of new reports using BI tools(Cognos10, Cognos11, WEBI), automation and/or update of existing reports; Conduct gap analysis and reconciliations using SAP (mostly FICO and D2C modules), Qlikview, SQL developer; Translate business needs into functional specifications and develop reports and dashboards based on the requirements; Perform analysis for a wide range of requests using data in different formats and from various platforms; Provide daily, weekly and month end closing standard reports for the Euromaster Group; Assess new business requirements, document and coordinate the implementation based on my expertise of the current business applications; Contribute to the testing and deployment phases of new / update applications / tools releases / processes ; Be the point of contact and expertise for any Business Intelligence reporting issues / requests; main/special point of contact for Procurement Purchase & Supply requests; Review test plans and monitors testing process to ensure that business results are tested. Show less

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  Sogefi Group

  Aug 2022 - Apr 2023

  SAP Business Intelligence Analyst
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  European Commission

  Apr 2023 - now

  Business Intelligence Consultant