Nneka Ani

Experience

• 

  Guaranty Trust Bank Ltd

  Oct 2010 - Jan 2013

  Customer Service Representative

   Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication. Handled an average of 200 customer interactions per day, including calls, emails, and live chats, ensuring prompt and accurate resolution of inquiries and issues

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  9mobile

  Feb 2013 - Apr 2018

  Customer Care Representative

  ▪ Handle 100+ customer interactions daily, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.▪ Memorized all company products and services to answer customer questions quickly and efficiently, and increase upsells.▪ Collect source data such as customer names, and addresses. phone numbers, credit card information for large numbers of customers, and enter data into customer service software

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  MTN Nigeria

  May 2018 - Aug 2022

  Customer Care Supervisor

  ▪ Resolved concerns with products or services to help with retention and drive sales (50% phone, 50% email)▪ Trained and managed new employees in customer service script recitation, conflict resolution, and data entry practices.▪ Leveraged sales expertise to promote products and capitalize on upsell opportunities.▪ Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.

• 

  CIBC

  Jan 2024 - now

  Credit Counselor (Client Account Management)