Robert Triefler

Experience

• 

  Miele USA

  Jun 1993 - Jan 2001

  Tier 3 support for end-users on all unresolved windows PC issues - Remedy & Email ticketing.Streamlining of PC setup procedures reducing setup time by 25%Managed passwords, permissions, and security settings for end-users within company network.Collaborated with other departments to ensure smooth operations across organization.Coordinated hardware replacements or repairs for damaged equipment.Documentation of repair and troubleshooting techniques resulting in 30% decrease in call time.Installed and configured software applications according to department needs.Provide end user training, technical and remote support for Windows, Network & AS400 Show less

  • IT Helpdesk Specialist

    Dec 1999 - Jan 2001

  • RA Department Manager - Technical Trainer

    Jun 1993 - Nov 1999
• 

  Miele USA

  Jun 2001 - Oct 2024

  Network Manager

  With over 20 years with this company, I have my finger on the pulse of this infrastructure and in constant communication with the people that rely on it. Throughout my 20-year tenure with the company, I’ve embraced the demands of global support—adapting to various time zones and ensuring availability. It’s a challenge I’ve consistently welcomed.As a point of pride, I ensure that our local US-based employees have extended access to all systems supported at the Home Office 24hrs a day.Providing Tier 3 support for end-users on all unresolved windows PC issues - Ticketing - ServiceNow & RemedyDeploy, customize & maintain enterprise-wide monitoring & alerting system, increasing availability by 40%Documentation, How-To's & FAQs for help-desk reducing repair time by 33%Negotiate all network related goods and services reducing costs by 20% & increasing performance.Project management Installation and configure satellite office networks US wide.Planning and coordinating multiple 600+ node infrastructure upgrades for main US office Hardware infrastructure support for Dell and HP servers and storage arrays. Locally supporting DMZ applications IIS, Tomcat, SSL'sLAN Locally Supporting, SaaS, IaaS & PaaSCisco Meraki, Juniper, CheckPoint FW1, PaloAlto, Zscaler, IPHost, DxNetOps-Spectrum.Supporting Microsoft 365 platform including Visio, MS Teams & SharePoint, Hyper-VFile server and data migration planning and deployment.Deployment of backup & recovery hardware and software increasing resilience by 25%UPS-BatteryBackup planning, procurement & deployment providing fully sustainable MainUS office increasing availability by 70% Show less

• 

  PLEXIS Healthcare Systems

  Dec 2024 - now

  Application Support Specialist