Kabelo Maubane

Kabelo Maubane

Information Technology Technician

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location of Kabelo MaubaneJohannesburg, Gauteng, South Africa

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  • Timeline

  • About me

    Business IT Graduate@ UJ 👨‍💻💻 | IT TECHNICIAN | HELP-DESK CONSULTANT | NETWORK TECHNICIAN | SECURE INFRASTRUCTURE TECHNICIAN |

  • Education

    • University of Johannesburg

      2019 - 2022
      Diploma in usiness IT Information Technology

      Core Subjects: Business management, information systems, software development, database management, and IT project management.Practical Focus: Hands-on learning with

    • Boston City Campus

      2023 -
      Short Learning Programme Information Technology

      SLP: SECURE INFRASTRUCTURE

  • Experience

    • Leftown Infotech space

      Jun 2020 - Jan 2022
      Information Technology Technician

      • Assisted network Administrator with user setup, server maintenance and pc troubleshooting. • Created and maintained LAN/WAN Network infrastructure using Mikrotik, Ubiquiti and Cisco • Maintained records and communications with employees and clients about computer related issues. • Provided technical support to over 200 Clients by responding to escalated user support calls and emails. • Maintaining inventory of Computer systems and system components • Providing technical training sessions for both existing and new agents • Responsible for ensuring excellent service and customer satisfaction in the company. • Installation and maintenance of smart surveillance systems • Setting up new users' accounts and profiles and dealing with password issues • Testing and evaluating new technology. • Identified potential sales and cross-selling opportunities and informed supervisor. • Installed, configured, and patched user hardware and software. • Monitoring and proactively maintaining computer systems and networks. • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. Show less

    • IStore South Africa

      Apr 2023 - Aug 2024
      Technical Support Consultant

      • Makes use of the booking system for customer Support • Troubleshoot problems and diagnose and solve technical issues. • Managed onsite requests efficiently, demonstrating a strong commitment to customer service and problem-solving skills. • Assists walk in and booked customers in the iStore environment with first line technical support and third party product connections, warranty repairs processing, data transfers and backups. • Record required detail onto the internal booking system and job card. • Conduct technical product coaching when required. • Escalate problems / issues that cannot be solved to the correct next level support employee. • Process repair stock, with weekly reporting and documented escalations as per SOP. • Capture data accurately on FileMaker making sure all data is up to date in real time and status and information is entered immediately. • Follow up with the repair centre and make service calls weekly. • Sign for all units received back from Service centre, immediately update on the system and place in a secure, dedicated “Collections” area. Show less

    • ICONAF

      Aug 2024 - now
      Junior IT Technician

      Providing technical supportInstall,Configure and Patch user hardware and Software Training end users on cyber threats and ways to avoid attacks Troubleshooting network and user problemsManagement and acquisition of IT Assets

  • Licenses & Certifications

    • Equityedge Challenge

      Equityedge UK
      Jan 2025
    • CC Domain 5: Security Operations

      ISC2
      Jun 2025
    • CC Domain 2: Incident Response, Business Continuity and Disaster Recovery Concepts

      ISC2
      Jun 2025
    • Introduction to Cybersecurity

      Cisco
      Dec 2024
      View certificate certificate
    • Secure infrastructure Technician

      Boston City Campus
      Nov 2024
      View certificate certificate
    • CompTIA A+ ce Certification

      CompTIA
      Aug 2025
      View certificate certificate
    • Oracle Cloud Infrastructure 2024 Generative AI Certified Professional

      Oracle
      Jun 2024
      View certificate certificate
    • CC Domain 3: Access Control Concepts

      ISC2
      Jun 2025
    • ISC2 Candidate

      ISC2
      Jun 2025
      View certificate certificate
  • Volunteer Experience

    • Volunteer

      Issued by University of Johannesburg community engagement on Apr 2022
      University of Johannesburg community engagementAssociated with Kabelo Maubane