Kabelo Maubane

Experience

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  Leftown Infotech space

  Jun 2020 - Jan 2022

  Information Technology Technician

  • Assisted network Administrator with user setup, server maintenance and pc troubleshooting. • Created and maintained LAN/WAN Network infrastructure using Mikrotik, Ubiquiti and Cisco • Maintained records and communications with employees and clients about computer related issues. • Provided technical support to over 200 Clients by responding to escalated user support calls and emails. • Maintaining inventory of Computer systems and system components • Providing technical training sessions for both existing and new agents • Responsible for ensuring excellent service and customer satisfaction in the company. • Installation and maintenance of smart surveillance systems • Setting up new users' accounts and profiles and dealing with password issues • Testing and evaluating new technology. • Identified potential sales and cross-selling opportunities and informed supervisor. • Installed, configured, and patched user hardware and software. • Monitoring and proactively maintaining computer systems and networks. • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. Show less

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  IStore South Africa

  Apr 2023 - Aug 2024

  Technical Support Consultant

  • Makes use of the booking system for customer Support • Troubleshoot problems and diagnose and solve technical issues. • Managed onsite requests efficiently, demonstrating a strong commitment to customer service and problem-solving skills. • Assists walk in and booked customers in the iStore environment with first line technical support and third party product connections, warranty repairs processing, data transfers and backups. • Record required detail onto the internal booking system and job card. • Conduct technical product coaching when required. • Escalate problems / issues that cannot be solved to the correct next level support employee. • Process repair stock, with weekly reporting and documented escalations as per SOP. • Capture data accurately on FileMaker making sure all data is up to date in real time and status and information is entered immediately. • Follow up with the repair centre and make service calls weekly. • Sign for all units received back from Service centre, immediately update on the system and place in a secure, dedicated “Collections” area. Show less

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  ICONAF

  Aug 2024 - now

  Junior IT Technician

  Providing technical supportInstall,Configure and Patch user hardware and Software Training end users on cyber threats and ways to avoid attacks Troubleshooting network and user problemsManagement and acquisition of IT Assets