
Guilherme Teixeira Dos Santos

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About me
IT Business Analyst at Celfocus | Certified ScrumMaster® | Certified Scrum Product Owner®
Education

Instituto Superior Técnico
2003 - 2010Master's degree Engenharia Electrotécnica e de Computadores
Experience

Everis
Jan 2011 - Aug 2019April 2019 – August 2019:▪ Lead Functional Analyst at an International Integration Project; - Main technologies used: Microsoft Word, Excel and PowerPoint;January 2019 – March 2019:▪ Business Analyst for a Tolling and Mobility Services Platform Developer; - Main technologies used: Atlassian JIRA and Confluence; Pentaho; MySQL; Apache Kafka; Java; JHipster;July 2018 – December 2018:▪ Project Management Office for a key player in the energy and utilities sector; - Work developed in coordination with the PM Office Manager. - Main technologies used: ServiceNow; Microsoft Excel, Powerpoint and Sharepoint; JIRA; September 2016 – June 2018:▪ Project Manager, Application Owner and Systems Analyst for a key player in the energy and utilities sector; - Was the main responsible for the Portuguese Energy Forecast and Stock Management System (Commercial Applications Area). - Main technologies used: Informatica Powercenter; Oracle DB / WebLogic and PL/SQL; Java and SAP Business Objects; Show less January 2016 – August 2016:▪ Systems Analyst for a key player in the energy and utilities sector;- Work developed during the last 6 months of the project implementing the Portuguese Energy Forecast and Stock Management System.- Main technologies used: Oracle DB and PL/SQL; SAP Business Objects;October 2012 – December 2015:▪ Team Leader and Analyst for a key player in the banking sector;- Executing, in collaboration with business users, the quality assurance process for an e-Banking’s Platform software features (homebanking, mobile banking, apps, SMS, contact center, IVR and backoffice).- Main technologies used: Compuware Changepoint; Microsoft Word, Excel and PowerPoint;May 2011 – October 2012:▪ Team Leader and Analyst for a key player in the financial sector;- Executing the Quality Assurance Process for several critical applications and systems (e.g. SEPA CT; ATM Network; POS Network; Card Management Platform).- Main technologies used: JIRA; IBM Mainframe; OpenWay WAY4; ISO 8583; Microsoft Word, Excel and PowerPoint;January 2011 – May 2011:▪ Analyst for a key player in the banking sector;- Work developed in a team that executed the Service Level Management Process for the supervision of critical services - both centralized and distributed.- Main technologies used: IBM Cognos; CA Service Desk; Microsoft Word, Excel and PowerPoint; ITIL V3; Show less
Senior Consultant
Jun 2017 - Aug 2019Consultant
Jan 2011 - May 2017

AskBlue
Aug 2019 - Feb 2021Business AnalystSeptember 2020 – February 2021:▪ Functional Analyst for a key player in the Portuguese banking sector;- Main technologies used: Jira; Microsoft Word, Excel and PowerPoint;February 2020 – June 2020:▪ Business Analyst at a Healthcare Market Research multinational company;- Main technologies used: XLCubed; Microsoft SQL Server, Word, Excel and PowerPoint;August 2019 – January 2020:▪ Project Manager and Business Analyst at a Healthcare Market Research multinational company;- Main technologies used: XLCubed; Microsoft Project, Word, Excel and PowerPoint; Show less

Neotalent
Feb 2021 - nowSenior ProfessionalApril 2022 – Present:▪ E2E Design @ Celfocus for a key International player in the Telecom sector;- Architecture: microservices; catalog, event-driven; REST APIs following TMF OpenAPI integration standards;- Main tools used: Atlassian Jira; Swagger; Microsoft Word, Excel; Visual Studio Code (UML Diagrams); Figma;February 2021 – March 2022:▪ Functional Analyst @ Celfocus for a key International player in the Telecom sector;- Architecture: microservices; catalog, event-driven; REST APIs following TMF OpenAPI integration standards;- Main tools used: Atlassian Jira & Confluence; Postman; Swagger; Microsoft Excel; MobaXTerm; Show less
Licenses & Certifications

ITIL v3 Foundation Level
EXINJul 2011- View certificate

Certified Scrum Product Owner (CSPO)
Scrum AllianceNov 2020 - View certificate

Certified ScrumMaster (CSM)
Scrum AllianceOct 2020
Languages
- poPortuguese
- enEnglish
- spSpanish
- frFrench
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