Caroline Steer

Experience

• 

  Esri UK

  Sept 2013 - May 2016

  Customer Success Group Consultant

  This role combined responsibilities in both GIS consultancy and technical pre-sales. It involved working closely with clients across a wide variety of industries including Argent LLP, National Grid and West Kent Housing Association on developing GIS solutions using a wide range of elements within the ArcGIS platform. I was involved in the end-to-end development of these solutions, which largely focused on ArcGIS Online, ArcGIS Desktop and CityEngine. This included requirements gathering, data structuring and analysis, bespoke python data automation, integration into existing processes and visualisation. In addition I developed and ran bespoke training in CityEngine, visualisation and ArcGIS Online. The technical pre-sales aspect of my role involved maintaining a thorough understanding of the ArcGIS platform and identifying opportunities for how it could benefit our existing and new customers. The role focused on identifying the business needs of clients and finding appropriate technical solutions and then communicating to both business and technical audiences the benefits of the technology.In addition to my responsibilities as a GIS consultant, I was also the technical lead for Esri UK’s 3D technologies. This involved working with the development team in Esri Inc to feedback UK customers’ technical needs and thoroughly understand the new functionalities and architecture of the software and feed this back to the rest of the company. This role also involved exploring the business case for 3D GIS, working with clients to help develop proof of concepts and demonstrating 3D solutions at conferences including Esri UK Annual Conference. Show less

• 

  WSP in the UK

  May 2016 - Jun 2021

  *Working within an agile delivery team using Atlassian products for story management and documentation*Experienced in process mapping of both user journeys and data management flows*Excellent communicator with the team, organisation and external clients*Experience at extracting user requirements using workshops and interviews, both in person and online*Assist with design and undertaking of user acceptance testing and end-to-end testingProjects I’ve worked on include an internally developed online mapping platform, a large scale video transfer and viewing application, a data processing automation application and a number of data management platforms.Basic SQL and python skills, experience with Postgres databases, HTML/CSS and experienced user of ArcMap/QGIS/Mapbox Show less My role as a Senior Business Analyst / Product Manager for the Smart Consulting Team of WSP, combines my passions for technology, transport and GIS. In my role as a business analyst:* I identify key internal business processes with potential to be automated. For those I identify having potential, I help put together a business case for internal funding, gather the technical and user-focused requirements for the tool and then follow through with project and product management to delivery. My focus is on delivering a tool that provides high quality, standardised outputs and is easily adopted by the user base.* One of my focuses is on migrating analysis and workflows from Excel based tools to online applications. These projects including mapping out complex business logic and calculations and identifying improvements to user experience * I identify new business development opportunities within the company through working groups and having a close relationships with multiple teams. * I have experience on bid response writing, especially in relation to technical deliveryIn my role as a product manager:* I am the product manager of WSP's innovative mapping platform, the bespoke training portal and CMS for the DfT National Traffic Census Tool and a number of internal automation tools.* Implementation of agile processes including management of the backlog, sprint planning and retrospectives including extensive experience of Jira and Confluence* Creation and undertaking of user testing groups both in-person and virtually* Project management and client engagement* Implementation of GDPR policy in relation to our internally developed tools Show less This role focuses on undertaking Transport Assessments on behalf of clients as part of planning applications for developments. This role includes analysing current transport patterns, giving advice on policy implications and design guidelines, understanding the impact of the proposed development on the local transport network and providing advice on potential mitigation required. Specific projects I have worked on have included the potential expansion of a large freight terminal in Essex. This specifically focused on modelling the impact of new bridge and roundabout infrastructure, the closure of a level crossing and a change in HGV movements on the local nework. Other projects have included modelling the impact of a proposed mixed-use development in West Ham on the public transport network taking into account future changes as a result of Crossrail.I continue to develop my GIS and Python skills through the creation of automation processes including a programme to reaggregate trips data from one boundary set to another for use in analysis. In addition I use my skills with CityEngine to develop 3D building models to be used in animations to illustate future transport improvements especially in relation to public realm projects. Show less

  • Principal Consultant - Technical Business Analyst/Product Manager

    Jan 2020 - Jun 2021

  • Senior Business Analyst / Product Manager

    May 2018 - Jan 2020

  • Transport Planner

    Dec 2016 - May 2018

  • Assistant Transport Planner

    May 2016 - Dec 2016
• 

  BJSS

  Jul 2021 - Sept 2022

  Business Analyst

  Technical Business analyst focusing on software and technical solution delivery. The three projects I worked on were:- Moorfields Eye Hospital - project focused on Object-Orientated UX approach to creating a potential new website. High focus on accessibility including user testing with previous patients and family and specific testing with screen reader users.- Department for Work and Pensions (DWP) - worked as an analyst looking at how the department currently collects data on how health conditions can impact daily living as part of the Personal Independence Payment programme and potential future improvements. - EDF UK - API design and delivery for new collaboration with Krakenflex. Technologies centered on battery technologies and how they provide invaluable flexibility of power to enable more renewables which have inherent variability to come on to the grid. Show less

• 

  UCL

  Sept 2022 - Sept 2023

  Digital Technology and Public Policy MPA Master's Student

  Research interests in data privacy, geolocation and tracking data, data economy and brokers landscape, cybersecurity of medical devices and improving internet infrastructure in developing countries. February to June 2023 - Research Assistant for the Regulation and Standardization of Connected, Intelligent Medical Devices (REG-MEDTECH) Project as part of the PETRAS National Centre of Excellence for IoT Systems Cybersecurity. Role included supporting in the operations and facilitation of a collaborative workshop of clinicians, regulators and device manufacturers and research article write up. Report available: https://petras-iot.org/update/reg-med-tech-report-emerging-digital-technologies-in-patient-care/April to September 2023 - Consultancy project (thesis) with Internet Society on Best Practices for Building and Scaling Internet Exchanges (IXes) in Developing Countries Show less

• 

  Capgemini Invent

  Nov 2023 - now

  Senior Business Analyst Consultant